Troubleshoot logs
To resolve any of the following issues, contact your FactoryTalk AssetCentre Administrator.
I cannot view a log.
You might not have the permissions to view the specific log.
Also, if the server is not activated, you will not be able to view logs. To see if the server is activated, select
Help > About
. Under Components
select FactoryTalk AssetCentre Server Features
and then in the left pane, select FactoryTalk AssetCentre Server
. Activation information on the server is shown on the right.If the server needs to be activated, first click
Refresh
in the About
dialog box. If the server is still not activated, see your system administrator. The FactoryTalk Activation Manager Help
may be useful in determining how to activate the server.No data appears in a log.
- All logsIf no data appears in the Event Log or the Audit Log, you may not have permission to view the log or an error regarding your connection to the server may have occurred.
- Diagnostics and Health Log
- Initially, only previously existing data appears in the Diagnostics and Health Log if that data was imported from the RSMACC Network Health Solution. This data is not updated by FactoryTalk AssetCentre.
- New data is logged in the Diagnostics and Health Log only if RSNetWorx MD is installed on your system.
I cannot refresh a log.
If you try and refresh the data in the currently shown log and the message
You do not have permission to view the selected log
appears, your permission to view the log was removed after you opened the log.I cannot open a previously viewed log.
If you try and open a log which you could view previously and the message
You do not have permission to view the selected log
appears, your permission to view the log was removed since you last viewed the log.Provide Feedback