Client can't connect to server

If a client cannot connect to the server (server status in the Status Bar is Disconnected or a message indicates that the server is not available) or to capabilities located on the network (for example, logs won't show or schedule information does not appear) check the following:
  • Client computer is connected to the network and the network is operational.
  • Server computer is running.
  • FactoryTalk AssetCentre Server service, IIS and SQL server are all online.
  • Correct FactoryTalk Directory is specified. On the machine running the client, select
    Start > Rockwell Software > Specify FactoryTalk Directory Location
    .
  • Server location setting is correct. On the server computer go to
    Start > Rockwell Software > Factory Talk AssetCentre Server Settings
    . The server location must be set in this utility, NOT in the FactoryTalk Administration Console.
  • SQL Connection is set properly. On the server computer go to
    Start > Rockwell Software > FactoryTalk AssetCentre Data Source Configuration
    . See your SQL Server administrator for the correct SQL Server location. See also the FactoryTalk AssetCentre server installation section of the
    FactoryTalk AssetCentre Installation Guide.
  • If you are running in an environment without a domain controller (in a workgroup), you may need to disable the single sign-on feature of FactoryTalk. See the
    FactoryTalk Administration Console Help
     for more information.
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