Contact Rockwell Automation Technical Support

If you cannot find answers to your questions in this help file or on the Technical Support Web site, call Technical Support.
Phone
: 440-646-3434 in the USA
Technical Support hours of operation:
 8:00 AM - 5:00 PM
If you are not located in the USA and want to contact Rockwell Automation Support by telephone, go to https://www.rockwellautomation.com/global/support/overview.page, click
Find Local Support
, then click
Phone/Onsite Support
, and then select your country for information about contacting your local support organization.
When you call you should be at your computer and be prepared to give the following information:
  • the product version number
  • the type of hardware you are using
  • the exact wording of any messages that appeared on your screen
  • a description of what happened and what you were doing when the problem occurred
  • a description of how you tried to solve the problem
For information about all products available from Rockwell Software or for technical support, select one of the following:
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