Edit agent group properties

You can change the properties of an agent group.
To edit agent group properties
  1. If you are not in it, enter Design mode.
  2. On the
    Menu
    bar, click
    View > Agent Groups
     (or click the
    Agent Groups
     button).
  3. In the
    Agent group Creation and Agent Assignment
    pane, select the agent group that you want to edit.
  4. Click Properties_button on the
    Agent Group Creation and Agent Assignment
     toolbar.
    TIP:
    You can also right-click the agent group that you want to edit and select
    Properties
    .
  5. Change the information as desired in the
    Agent Group Properties
     dialog box and click
    OK
    .
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