Agent Group Properties dialog box

How do I open the Agent Group Properties dialog box?
  1. If you are not in it, enter Design mode.
  2. On the
    Menu bar
    , click
    View > Agent Groups
     (or click the
    Agent Groups
     button).
  3. In the
    Agent Group Creation and Agent Assignment
    pane, select the agent group that you want to edit.
  4. Click the
    Properties
    button on the
    Agent Group Creation and Agent Assignment
    toolbar.
    TIP:
    You can also right-click the local or remote agent group that you want to edit and select
    Properties
    .
Use the
Agent Group Properties
 dialog box to change the properties of an agent group. (If you are not in Design mode, and you have
Read
permission, you will be able to view but not edit the properties.)
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