About FactoryTalk Diagnostics Counter Monitor

FactoryTalk®
Diagnostics Counter Monitor provides the ability to check the status of tags and to monitor the runtime values of counters and strings that are made available by network clients for diagnostic purposes.
TIP:
FactoryTalk Diagnostics Counter Monitor shows diagnostics for
FactoryTalk® Linx™ Gateway
,
FactoryTalk® Linx
,
FactoryTalk® Alarms and Events
, and
FactoryTalk® Live Data
 (if installed). The
FactoryTalk Linx
 diagnostic counters are for use by
Rockwell Automation®
technical support personnel only.
The FactoryTalk Diagnostics Counter Monitor main window contains three areas:
  • Navigator
    Workstations are manually added to or removed from a tree display in the Navigator area. If
    FactoryTalk Linx
    , FactoryTalk Live Data, or
    FactoryTalk Linx Gateway
     is installed on a workstation, FactoryTalk Diagnostics Counter Monitor automatically detects and shows them on the tree under the associated workstation.
  • Data
    Values of the selected diagnostic items are shown in the Data area.
  • Viewer
    , which contains two tabs:
    • Troubleshooting Resources
      Online help is integrated into FactoryTalk Diagnostics Counter Monitor using this viewer.
    • FactoryTalk Diagnostics Messages
      Error messages associated with FactoryTalk Diagnostics Counter Monitor are logged to FactoryTalk Diagnostics. These messages are also shown on the FactoryTalk Diagnostics Messages viewer. This enables you to see if there is any correlation between the logged messages and the values of the diagnostic items shown in the Data area. Note that the FactoryTalk Diagnostics messages are shown for the local workstation only.
To further aid in diagnosing problems, an integrated snapshot feature captures the diagnostic values into an .xml file. This enables you to send this information to Rockwell Automation Technical Support if you need troubleshooting assistance.
From the main window, you can:
  • Add a workstation
  • Remove a workstation
  • Create a snapshot file
  • View an existing snapshot file
  • Specify the source of FactoryTalk Diagnostics messages
  • View/hide the toolbar
  • View/hide the status bar
  • Access help
  • Refresh a workstation
  • Exit FactoryTalk Diagnostics Counter Monitor
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