I cannot log on to FactoryTalk

If you are having trouble logging on from

PanelView Plus

, see "I cannot log on from

PanelView Plus

."

If you have attempted to log on several times and failed, a security policy may have locked or disabled your account. If you are using a

FactoryTalk

account, re-enable the user account. If you are using a Windows-linked account, and your account doesn't reset itself automatically after waiting about 15 minutes, enable the account in

Windows

or contact your

Windows

system administrator.

Depending on the security policy settings in effect, you might not be able to log on to the

FactoryTalk

Network Directory, or a

FactoryTalk

product, from a computer that does not have an account in the

FactoryTalk

Network Directory. This problem can also occur if your computer's name has been changed or you are logging on from a remote computer. To correct this problem, log on to the

FactoryTalk

Network Directory as an administrator from another computer, and then add a computer or modify the computer account properties to update the computer name. A

FactoryTalk

Local Directory does not have computer accounts, so changing the computer name does not affect your ability to log on.

If you cannot log on to the computer hosting the

FactoryTalk

Network Directory server because its computer name has changed, run the

FactoryTalk

Directory Configuration Wizard on that computer. This will add the computer account for you.

To log on to

FactoryTalk

, all of the clocks of the computers participating in a

FactoryTalk

system must be set to within a few minutes of each other.

FactoryTalk

automatically handles time zone differences, but watch out for computers whose clocks are accidentally set twelve hours ahead or behind (AM instead of PM, or vice versa). This twelve-hour difference will prevent users from logging on. Use a time server to synchronize the clocks of computers participating in a distributed system.

You might experience problems logging on to

FactoryTalk

using a

Windows

-linked account or

Windows

-linked group account that has no password: "

Unable to log on 'UserName'. The user account encountered a logon restriction violation.

"

As a matter of good security practice, do not use blank passwords with accounts. If using a password is not possible, modify the Local Security Policy on the computer from which you are trying to log on:

If you cannot log on to

FactoryTalk

with a valid

Windows

-linked user name and password, include the domain name before the user name, like this:

MyDomain\MyUserName

.

If you cannot log on to

FactoryTalk

with a valid account that is a member of a

Windows

-linked group, include the domain name before the user name, like this:

MyDomain\MyUserName

. If you still cannot log on, it could be because of an issue with the groups.

If you cannot log on to a

FactoryTalk

Local or Network Directory that was not previously using any security services, the

Windows

Authenticated Users group might have been deleted in the security settings for the directory. Add the Authenticated Users group again manually.