Industrial Repair Services

We can repair products from manufacturers other than Allen-Bradley. In addition to repairing Allen-Bradley® drives, VFDs, HMIs, PLCs, servo motors and other electronic products, Rockwell Automation is a trusted provider for the repair of automation equipment from companies like ABB, Beckhoff, Compumotor, Control Techniques, Emerson, Fanuc, Indramat, Kawasaki, Siemens, Toshiba and many more.​ Services vary by region.​

Rockwell Automation is the OEM for these discontinued Allen-Bradley® products and is the quality source for factory-authorized repair of Allen-Bradley® products. Go to the trusted source, the original equipment manufacturer, when you need an Allen-Bradley drive repair, Allen-Bradley VFD repair or Allen-Bradley PLC repair.​

Rockwell Automation repair services are ideal when:​

• A PLC, drive, or servo has failed unexpectedly​
• Replacement parts are obsolete or have a long lead-time​
• You need to reduce unplanned downtime in manufacturing​
• Maintenance costs are increasing due to repeat failures​
• You want to extend the life of installed automation assets​
• You are seeking a sustainable repair-first strategy that reduces waste
  

Industrial repair services refers to the process of restoring automation products to function as new, by functionally testing all units and returning them to you in environmentally friendly packaging.

Monetary and environmental costs can be lower when you look at a repair-first strategy that sends existing assets back to the original manufacturer for repair or refurbishment. Repairing an asset extends its useful life by replacing damaged, worn-out or inefficient parts, reducing what would otherwise end up in landfill. Remanufacturing and repair services are an easy and sustainable way that you can prolong the life of production assets in a plant and keep production up and running.

The International Resource Panel estimates that remanufacturing preserves 85% of energy expended and uses almost 90% fewer raw materials than the production of the original product.​

Manufacturers should look for repair partners that use genuine parts, offer advanced testing capabilities and have years of experience. With electronic waste accounting for 2% of solid waste streams but constituting 70% of hazardous material in landfills, you should confirm that the repair partner has appropriate End of Life or disposal policies for e-waste. Read more about the essentials of corporate sustainability initiates, zet-zero targets, scope 3 emissions and ESG regulations in our blog.​

Our standard repair lead time is 2-3 weeks in North America. However, we can repair your unit faster if necessary. For example, for Rockwell Automation products, our Priority Exchange service sends replacement products to your facility within 24-48 hours in the continental United States.​

Rockwell Automation provides component-level repairs using parts that meet or exceed original specifications. We also provide in-house product certification so that cybersecurity and safety are incorporated into your critical repair needs, whether older or current technology. As the OEM for Allen-Bradley and Reliance Electric equipment, Rockwell provides proactive parts replacement and engineering change reliability improvements to all returned units, which result in greater Mean Time Between Failure (MTBF).​

For Allen-Bradley® products, you can make sure that your replacement parts are genuine by purchasing repair services through Rockwell Automation. We use OEM components whenever possible, and include applicable firmware and security updates. Rockwell Automation research shows that gray-market repair means that there is no warranty coverage, no license for firmware or software updates, plus there may be safety, cybersecurity and reliability risks.

Check whether your product is Active, Active Mature, End of Life or Discontinued on the Product and Software Lifecycle Status webpage. Enter the product name or catalog number to determine if it’s still current technology or been discontinued, and what replacement product is recommended. You’ll be able to check if the product is repairable or replaceable. If you need additional lifecycle support, Rockwell offers tailored maintenance and support services to help you minimize risk, improve productivity and build more resilient operations.