The Linx SDK Interface is not working

  • Verify whether the SDK Interface is installed.
    If the SDK Interface is not installed, a warning message appears on
    Linx SDK Interface
     indicating that the SDK Interface is not installed. Go to
    Start > Settings > Apps >Apps & features
     to modify FactoryTalk Linx Gateway to install the SDK Interface. For more information, see Linx SDK Interface Installation.
  • Verify whether the SDK Interface is activated.
    If the SDK Interface is not activated, a warning message appears on
    Linx SDK Interface
     indicating that the SDK Interface is not activated. Use the proper FactoryTalk Linx Gateway license to activate the SDK Interface. For more information, see Linx SDK Interface Activation.
  • Verify whether the SDK Interface is enabled.
    If
    Linx SDK Interface
     is not enabled, you can enable it on
    Linx SDK Interface
    . For more information, see Items on Linx SDK Interface.
  • Verify whether the multiple applications are approved when you have multiple applications attempt to connect to the Linx SDK Interface.
    The detailed information shows whether single or multiple connections are supported under
    Activation Status
     on
    Linx SDK Interface
    . If you have multiple applications connecting to the Linx SDK Interface at the same time, use the proper FactoryTalk Linx Gateway license to activate the Linx SDK Interface. For more information, see Linx SDK Interface Activation.
  • Verify whether the multiple device connections are approved when connecting to multiple devices using the Linx SDK Interface.
    The detailed information shows whether connecting to single or multiple devices is supported under
    Activation Status
     on
    Linx SDK Interface
    . If you want to connect to multiple devices using the Linx SDK Interface at the same time, use the proper FactoryTalk Linx Gateway license to activate the Linx SDK Interface. For more information, see Linx SDK Interface Activation.
  • Verify whether the application signature is included and enabled in the list when you select the
    Listed Client
     option on
    Linx SDK Interface
    .
    You can search for the application signature in the list and check whether it is enabled. Otherwise, add the application signature to the listed client and enable it. For more information, see Items on Linx SDK Interface.
  • Verify whether the Linx SDK Interface version is the same as the FactoryTalk Linx version.
    You can find the FactoryTalk Linx version in
    Control Panel
    .
    You can find the SDK Interface version by performing these steps:
    1. Go to the following path:
      • C:\Windows\System32 for the 32-bit operation system
      • C:\Windows\SysWOW64 for the 64-bit operation system.
    2. Right-click
      FTLinx_SDK.dll
      , and then select
      Properties
      .
    3. On the
      Details
      tab, check the SDK Interface version in
      Product version
      .
      If the Linx SDK Interface version and the FactoryTalk Linx version are different, change either of them to the same version.
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