Add an Agent Group dialog box

How do I open the Add an Agent Group dialog box?
  1. If you are not in it, enter Design mode.
  2. On the
    Menu bar
    , click
    View > Agent Groups
     (or click the
    Agent Groups
     button).
  3. Click the
    Add Agent Group
    button on the
    Agent Group Creation and Agent Assignment
    toolbar.
    TIP:
    You can also right-click anywhere in the
    Agent Group Creation and Agent Assignment
     pane and select
    Add Agent Group
    .
Use the
Add an Agent Group
 dialog box to create an agent group.
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