Optimize your production with a smarter, simpler technical support experience. TechConnectIQ offers a modern support experience that is easier to understand, access and manage. This digital, remote technical support service provides off-site assistance for diagnosing and resolving issues with your industrial automation equipment and systems. With more than 500 engineers across 15 support centers globally, Rockwell Automation Support enables our experts to support your operations in real-time, helping you to reduce downtime and minimize the need for on-site visits.
Introducing TechConnectIQ: the Next Evolution of Rockwell Automation Support
With three tiers of technical support options and a simplified product family structure, TechConnectIQSM Support offers the right tools to support your operations. Available 24x7x365, our experienced Rockwell Automation support engineers are ready to assist with everything from installation and configuration to troubleshooting and diagnostics. With the new TechConnectIQ Support experience, you gain a faster, smarter way to keep your operations moving:
- An improved digital experience – The myRockwellAutomation TechConnect experience provides real-time access to your installed base data and digital insights so you can see current support trends and make better decisions.
- Enhanced online support center – Artificial intelligence (AI)-enabled tools make it easier to find answers to your questions quickly, while conversational AI and Walk Me functionality enhance the online and chat experience so you can configure, diagnose, troubleshoot and resolve issues.
- Access to domain experts via an elevated user experience – Click-to-Connect and Scheduled Callbacks directly from the web improve your experience with remote technical support engineers who can assist with anything from troubleshooting to downtime situations.
- Reimagined self-service tools – Unified search capabilities search all Rockwell Automation domains (public and entitlement-based) in one search experience. AR and video libraries address common user feedback.
- Augmented Reality – AR tools provide instructions and assist with maintenance and remote support tasks.
Support That Scales With Your Operation
Whether you're looking to improve uptime, resolve issues faster or optimize system performance, TechConnectIQ Support provides the expertise and resources to help you achieve your goals. Choose the level of support that best fits your needs, with flexible coverage options designed to help reduce maintenance costs, minimize downtime and maximize overall equipment effectiveness.
| TechConnectIQ Basic |
TechConnectIQ Standard |
TechConnectIQ Professional |
|
|---|---|---|---|
| Online support center access | 🔵 | 🔵 | 🔵 |
| Digital onboarding | 🔵 | 🔵 | 🔵 |
| Software maintenance I | 🔵 | 🔵 | 🔵 |
| Firmware updates | 🔵 | 🔵 | 🔵 |
| Digital Asset Library | 🔵 | 🔵 | 🔵 |
| 24/7 real-time support | 🔵 | 🔵 | |
| Scheduled callback | 🔵 | 🔵 | |
| Live View Support™ | 🔵 * | 🔵 * | |
| Software maintenance II | 🔵 | 🔵 | |
| Professional priority access | 🔵 | ||
| Access to consultant-level engineers | 🔵 | ||
| Workforce assessment tools | 🔵 |
🔵 Included with support agreement.
* Not available in China.
Simplified Support and Faster Answers
You need answers faster and support that’s easier to access. With TechConnectIQ, you can quickly find information, connect with experts and use AI-powered tools that help you resolve issues with confidence, with less time and effort.
myRockwellAutomation Digital Experience – Get real-time access to your installed base data and entitlements in one seamless experience. Easily schedule callbacks, move effortlessly from self-service to live expert support, and access the insights you need to solve complex challenges with confidence. Go to myRockwellAutomation to get started.
AI-Enhanced Support – It’s now easier to find guided work instructions with AI-assisted support that helps you resolve issues quickly. Our Live View Support™ tool provides virtual assistance using a live video feed to an experienced technician who can provide specific, detailed directions in real time with on-screen spatial notations. Digital Assist Library offers step-by-step work instructions on common tasks so you can solve issues on your own. This reduces effort for your team as they can use augmented reality to learn the proper steps to repair and maintain your Allen-Bradley® hardware.
Seamless Access to Expert Support – Streamline how your team works with immediate access to expert help, with no wait or escalation hassles. Our Click-to-Connect and Scheduled Callback features save you valuable time.
Unified Search and Self-Service – Tap into a connected ecosystem to search knowledge across domains using Unified Search.
Check out our product family coverage and user manual for more information on how to use your TechConnectIQ Support contract.
Find the Right Resources and Support
Browse our database of questions and answers on products and technologies
Visit the Product Compatibility and Download Center for software and firmware updates
Learn how to maximize your TechConnectIQ agreement with How-to-Videos
Remote Technical Support Global Capabilities
If you’re looking for additional support with real-time monitoring, consider Application Support Services. Maximize uptime, improve productivity and reduce maintenance costs with this service that is ideal for complex or critical applications and systems that cannot afford unnecessary downtime. Gain direct access to experienced engineers with deep automation expertise, industry knowledge and proven troubleshooting capabilities to diagnose and resolve manufacturing and production challenges quickly.
From online troubleshooting and application support to dedicated engineering resources, we offer flexible support options tailored to your manufacturing and application needs.
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