Loading
Rockwell Automation Home
  • Industries
    • Industries Chevron RightChevron Right
      • Automotive & Tire
      • Cement
      • Chemical
      • Entertainment
      • Fibers & Textiles
      • Food & Beverage
      • Household & Personal Care
      • Infrastructure
      • Life Sciences
      • Marine
      • Metals
      • Mining
      • Oil & Gas
      • Power Generation
      • Print & Publishing
      • Pulp & Paper
      • Semiconductor
      • Water Wastewater
      • View All
    Industries
    Case StudyRockwell Automation's case studies Case Studies DistributorDistributor How to Buy EventEvent Events
  • Capabilities
    • Capabilities Chevron RightChevron Right
      • The Connected Enterprise®
      • Consulting & Integration Services
      • Cybersecurity
      • Digital Transformation
      • Industrial Analytics
      • Industrial Automation & Control
      • Industrial Maintenance & Support
      • Industrial Networks
      • Lifecycle Services
      • Machine & Equipment Builders
      • MES Solutions
      • Process Solutions
      • Safety Solutions
      • View All
    Capabilities
    Blogs DistributorDistributor How to Buy EventEvent Events
  • Products
    • Hardware Chevron RightChevron Right
    • Software Chevron RightChevron Right
      • Circuit & Load Protection
      • Condition Monitoring
      • Connection Devices
      • Distributed Control Systems
      • Drives & Motors
      • Energy Monitoring
      • Human Machine Interface
      • Independent Cart Technology
      • Industrial Computers & Monitors
      • Input/Output Modules
      • Industrial Control Products
      • Lighting Control
      • Motion Control
      • Motor Control
      • Networks Security & Infrastructure
      • Packaged Solutions
      • Power Supplies
      • Programmable Controllers
      • Push Buttons & Signaling Devices
      • Relays & Timers
      • Safety Instrumented Systems
      • Safety Products
      • Sensors & Switches
      • Signal Interface
      • View All Hardware Products
    • DesignSuite
      • Dynamic Digital Twin Software
      • Studio 5000 Design Software
    • OperationSuite
      • FactoryTalk Edge Gateway
      • FactoryTalk Batch
      • FactoryTalk Historian
      • FactoryTalk View - HMI Software
      • FactoryTalk Metrics
      • Factory Talk Analytics Augmented Modeler
      • FactoryTalk Analytics LogixAI
    • MaintenanceSuite
      • FactoryTalk Analytics for Devices
      • FactoryTalk AssetCentre
      • FactoryTalk Emonitor
      • FactoryTalk Network Manager
      • FactoryTalk TeamONE
      • Fiix CMMS
    • InnovationSuite
      • Augmented Reality
      • FactoryTalk Analytics
      • MES
      • ThingWorx IIoT Platform
      • FactoryTalk Analytics Edge ML
    Products
    Find Products by Our Brands: Allen-Bradley FactoryTalk
  • Support
    • Product Support Chevron RightChevron Right
    • Documentation Chevron RightChevron Right
    • Knowledgebase Chevron RightChevron Right
    • Training Chevron RightChevron Right
    • Downloads
      • 2D & 3D Drawings
      • Activations
      • Add-on Profiles
      • Application Code Libraries
      • Compatibility & Downloads
      • Drivers & Firmware
      • Electronic Datasheets
      • EPLAN Macros
      • Sample Code Library
      • Software Patches
      • View All
    • Selection & Configuration
      • Integrated Architecture Builder
      • Control Systems Configuration Tools
      • Procurement Specifications
      • ProposalWorks Proposal Builder
      • Global Short-circuit Current Ratings Tool
      • View All
    • Compatibility & Migration
      • Migration & Modernization
      • Lifecycle Status
      • Product Replacement Lookup
      • View All
      • Technical Documentation Center
      • Technical Specifications
      • Product Certifications
      • Product Drawings
      • Release Notes
      • Literature Library
    • Support Center
      • Support Options
      • Search for Answers
      • Chat Online
      • Call Us
      • View All
    • Online Forum
      • My Inbox
      • My Favorites
      • My Subscriptions
      • View All
    • My TechConnect
      • Chat History
      • Service Ticket History
      • Manage Your Favorite Answers
      • Field Service Request
      • View All
      • E-Learning Courses
      • Instructor-led Courses
      • Training Workstations
      • View All
    Support
    Contact Us HelpHelp Get Support LaunchpadTools and applications View All Tools
  • Company
    • Events Chevron RightChevron Right
    • News Chevron RightChevron Right
    • Careers Chevron RightChevron Right
    • PartnerNetwork Chevron RightChevron Right
    • About Us Chevron RightChevron Right
    • Featured Events
      • Automation Fair
      • Process Solutions User Group
      • Rockwell Automation On The Move
      • Rockwell Automation TechEd
      • ROKLive
      • PACK EXPO CONNECTS
      • View All
    • Webinars
      • Live
      • On-Demand
      • View All
      • Blogs
      • Case Studies
      • Automation Today
      • Podcasts
      • Press Releases
      • View All
      • View Jobs
      • Teams & People
      • Hackathon
      • Employee Video Spotlight
      • View All
      • Authorized Distributors
      • Digital Partners
      • Licensed Developers
      • OEM Partners
      • Strategic Alliance Partners
      • System Integrator Partners
      • Technology Partners
      • PartnerNetwork Portal
      • View All
      • Our Brands
      • Our Community
      • Our History
      • Integrity & Sustainability
      • Investor Relations
      • View All
    Company
    ProductivityProductivity Investor Relations
  • Sales
  • Sales
  • View All Industries
  • View All
  • View All
  • View All
  • View All
  • Automotive & Tire
  • Cement
  • Chemical
  • Entertainment
  • Fibers & Textiles
  • Food & Beverage
  • Household & Personal Care
  • Infrastructure
  • Life Sciences
  • Marine
  • Metals
  • Mining
  • Oil & Gas
  • Power Generation
  • Print & Publishing
  • Pulp & Paper
  • Semiconductor
  • Water Wastewater
  • View All
  • The Connected Enterprise®
  • Consulting & Integration Services
  • Cybersecurity
  • Digital Transformation
  • Industrial Analytics
  • Industrial Automation & Control
  • Industrial Maintenance & Support
  • Industrial Networks
  • Lifecycle Services
  • Machine & Equipment Builders
  • MES Solutions
  • Process Solutions
  • Safety Solutions
  • View All
  • Circuit & Load Protection
  • Condition Monitoring
  • Connection Devices
  • Distributed Control Systems
  • Drives & Motors
  • Energy Monitoring
  • Human Machine Interface
  • Industrial Computers & Monitors
  • Input/Output Modules
  • Industrial Control Products
  • Lighting Control
  • Motion Control
  • Motor Control
  • Networks Security & Infrastructure
  • Packaged Solutions
  • Power Supplies
  • Programmable Controllers
  • Push Buttons & Signaling Devices
  • Relays & Timers
  • Safety Instrumented Systems
  • Safety Products
  • Sensors & Switches
  • Signal Interface
  • View All Hardware Products
  • View All
  • View All
  • Technical Documentation Center
  • Technical Specifications
  • Product Certifications
  • Product Drawings
  • Release Notes
  • Literature Library
  • View All
  • E-Learning Courses
  • Instructor-led Courses
  • Training Workstations
  • View All
  • View All
  • Blogs
  • Case Studies
  • Automation Today
  • Press Releases
  • View All
  • View Jobs
  • Hackathon
  • Employee Video Spotlight
  • View All
  • Authorized Distributors
  • Digital Partners
  • Licensed Developers
  • OEM Partners
  • System Integrator Partners
  • Technology Partners
  • PartnerNetwork Portal
  • View All
  • Our Brands
  • Our History
  • Investor Relations
  • View All
  • iTRAK Intelligent Track Systems
  • MagneMover Lite Intelligent Conveyor System
  • QuickStick Intelligent Conveyor System
  • View All
  • Dynamic Digital Twin Software
  • Studio 5000 Design Software
  • FactoryTalk Edge Gateway
  • FactoryTalk Batch
  • FactoryTalk Historian
  • FactoryTalk View - HMI Software
  • FactoryTalk Metrics
  • Factory Talk Analytics Augmented Modeler
  • FactoryTalk Analytics LogixAI
  • FactoryTalk Analytics for Devices
  • FactoryTalk AssetCentre
  • FactoryTalk Emonitor
  • FactoryTalk Network Manager
  • FactoryTalk TeamONE
  • Fiix CMMS
  • Augmented Reality
  • FactoryTalk Analytics
  • MES
  • ThingWorx IIoT Platform
  • FactoryTalk Analytics Edge ML
  • 2D & 3D Drawings
  • Activations
  • Add-on Profiles
  • Application Code Libraries
  • Compatibility & Downloads
  • Drivers & Firmware
  • Electronic Datasheets
  • EPLAN Macros
  • Sample Code Library
  • Software Patches
  • View All
  • Integrated Architecture Builder
  • Control Systems Configuration Tools
  • Procurement Specifications
  • ProposalWorks Proposal Builder
  • Global Short-circuit Current Ratings Tool
  • View All
  • Migration & Modernization
  • Lifecycle Status
  • Product Replacement Lookup
  • View All
  • Support Options
  • Search for Answers
  • Chat Online
  • Call Us
  • View All
  • My Inbox
  • My Favorites
  • My Subscriptions
  • View All
  • Chat History
  • Service Ticket History
  • Manage Your Favorite Answers
  • Field Service Request
  • View All
  • Automation Fair
  • Process Solutions User Group
  • Rockwell Automation On The Move
  • Rockwell Automation TechEd
  • ROKLive
  • PACK EXPO CONNECTS
  • View All
  • Live
  • On-Demand
  • View All
  • #ROKLive Podcast Series
  • ROK Talk on Safety, Sensing Connectivity Podcast Series
  • ROK Talk on Industrial Components Podcast Series
  • ROK Talk on Drives Podcast Series
  • View All
  • Students & New Grads
  • View All
  • Cisco Partnership
  • Endress+Hauser
  • FANUC
  • Microsoft
  • Panduit
  • View All
  • Our Focused Giving
  • STEM Education
  • Lifelong Learning
  • View All
  • Sustainability Report
  • Our Commitment to Diversity, Equity and Inclusion
  • Environmental, Health, & Safety
  • Ethics & Compliance
  • Global Supply Chain & Sourcing
  • Product Environmental Compliance
  • Quality Management Systems
  • Trust & Security
  • Workforce of Tomorrow
  • View All
Case StudyRockwell Automation's case studies Case Studies DistributorDistributor How to Buy EventEvent Events
Blogs DistributorDistributor How to Buy EventEvent Events
Find Products by Our Brands:
Allen-Bradley FactoryTalk
Contact Us HelpHelp Get Support LaunchpadTools and applications View All Tools
ProductivityProductivity Investor Relations
  • Literature LibraryLiterature Library
    Literature Library

    Access technical and commercial publications for hardware and software products, applications, services and solutions.

    PCDCProduct Compatibility and Download Center
    Compatibility & Downloads

    Find downloads including firmware, release notes, associated software, drivers, tools and utilities.

    KnowledgebaseKnowledgebase Support Center
    Knowledgebase

    Browse the database of questions and answers on a variety of products and technologies.

    Product ConfiguratorProduct Configurator
    Product Configurator

    Configure and select products rapidly.

    Software SubscriptionsSoftware Subscriptions
    Software Subscriptions

    One stop shopping for software and subscription services.

    2D & 3D Drawings Bill of Materials CrossWorks Electronic Datasheets Motion Analyzer My Equipment My Training E-Learning Portal Product Lifecycle Status Product Registration Product Selection Toolbox Repairs Sample Code Library Software Activations View All
    Tools
    UserUser Sign In/Create an Account
  • User Account User
Tools
Literature LibraryLiterature Library
Literature Library
PCDCProduct Compatibility and Download Center
Compatibility & Downloads
KnowledgebaseKnowledgebase Support Center
Knowledgebase
Product ConfiguratorProduct Configurator
Product Configurator
Software SubscriptionsSoftware Subscriptions
Software Subscriptions
2D & 3D Drawings Bill of Materials CrossWorks Electronic Datasheets Motion Analyzer My Equipment My Training E-Learning Portal Product Lifecycle Status Product Registration Product Selection Toolbox Repairs Sample Code Library Software Activations View All

Remote Support

Quickly Resolve Production Issues and Get the Most from Your Assets
Remote Support
Industrial Maintenance & Support Services
    • Asset Reliability Services
    • Asset Reliability Services
    • MRO Inventory Management (RAAMP)
    • MRO Inventory Management (RAAMP)
    • Parts Management Agreement
    • Parts Management Agreement
    • Storeroom Management
    • Storeroom Management
    • View All
    • Installed Base Evaluation
    • Installed Base Evaluation
    • Legacy Support and Lifecycle Extension
    • Legacy Support and Lifecycle Extension
    • Modernization Tools
    • Modernization Tools
    • Modernization Services
    • Modernization Services
    • SLC 500 to CompactLogix 5380 Migration
    • SLC 500 to CompactLogix 5380 Migration
    • PLC-5 to ControlLogix Migration
    • PLC-5 to ControlLogix Migration
    • View All
    • Application Support
    • Application Support
    • Assurance Integrated Support
    • Assurance Integrated Support
    • Extended Warranty
    • Extended Warranty
    • Field Services
    • Field Services
    • Industrial Repair Services
    • Industrial Repair Services
    • Equipment Remanufacturing
    • Equipment Remanufacturing
    • Remote Support
    • Remote Support
    • View All
    • Preventive Maintenance
    • Preventive Maintenance
    • Job Aids
    • Job Aids
    • View All
    • Integrated Service Agreement
    • Integrated Service Agreement
    • Lifecycle Services
    • Lifecycle Services

Whether you need help solving your biggest production problems or want to improve operations, we are here for you. Our remote support services can help optimize control system performance, improve Overall Equipment Effectiveness (OEE), and reduce maintenance costs. We can also help identify and fix issues before they occur, fill skills gaps, and retain knowledge for new workers.


TechConnect Support

Knowledge and Assistance for Solving Your Day-to-Day Challenges

Technical troubles cause headaches. They prevent you from being your best. Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing our TechConnect℠ Support service can provide the knowledge and support you need to address some of your top challenges.

Resolve Issues with Online and Phone Support

  • Get support from our product specialists, who can help install and configure, troubleshoot, or diagnose technical issues - when you need them with 24/7/365 availability
  • Submit questions online or chat live with highly trained technical support engineers
  • Use the personal portal to manage phone and online interactions, receive product notifications and save favorite content

Build the Skills You Need

  • Meet training needs and improve employee performance with a discounted subscription to our new e-learning curriculum

Better Manage Your Software Updates

  • Prevent crises, extend functionality, and improve user experiences with access to the latest software updates

Get Virtual Support with Augmented Reality (AR) Services

  • Share a real-time view of what you are seeing directly with our technical experts to assist in articulating the issue
  • Access augmented reality work instructions to learn how to repair your Allen-Bradley products
TechConnect Support Profile
Main Image
Brochure
TechConnect Support Profile

Each day, you face challenges that can make it difficult to meet your production goals and prevent or overcome operational issues. TechConnect Support can help you through these challenges.

Download Now

Get Virtual Support with Augmented Reality (AR) Services

 

Live View Support Tool

Our Live View Support™ Application is a modern approach to improving your technical support experience and helping minimize machine downtime. Now, you can get back up and running quickly with skilled technical support providing virtual assistance when and how you need it. Using live video feed, an experienced technician can view your equipment in real time and provide specific, detailed directions for repairing the hardware. 3D spatial notations can be made on the screen, so you and the remote support engineer can share visual mark ups to better identify which parts or products need attention. Use your personal mobile devices for easy connection and have trained experts troubleshoot your plant-floor problems even if your location is remote. Live View Support is a core capability included in the TechConnect℠ Remote Support offering.

Digital Assist Library

Our cloud-hosted augmented reality library of work instructions brings a modern approach to learning how to repair and maintain Allen-Bradley® hardware. You can now use augmented reality to walk you through the proper steps to complete tasks. With just a TechConnect contract, a mobile device, and the Vuforia View application, you can launch an augmented reality experience related to the task you are about to perform. In an instant, augmented reality provides detailed images of the work being done so you can easily follow along and accomplish your task. You can access the repair and maintenance instructions you need without the time and inconvenience of searching the web or paging through large PDFs or manuals. The Digital Assist Library of Work Instructions is included in a standard TechConnect contract.

Use Augmented Reality to Learn How to Perform Tasks and Minimize Downtime
Main Image
Overview
Use Augmented Reality to Learn How to Perform Tasks and Minimize Downtime

We are transforming our remote support offerings with new innovative capabilities – leveraging augmented reality technology to offer tools to help you troubleshoot and resolve issues quickly. Use augmented reality to learn how to perform tasks & minimize downtime. 

Learn More

The Value of a TechConnect Contract
Main Image
Overview
The Value of a TechConnect Contract

We understand your daily challenges and offer several support solutions to help save your company thousands of dollars each year.

Learn More

Remote Support Global Capabilities

With over 550 remote support engineers in 16 support centers around the world, we are ready to help you solve your problems. Learn about all the capabilities of, and options available through, Remote Support, from online support to application support, managed by specialized designated engineers.

Learn more about Application Support

Scalable Coverage to Meet Your Needs

Regardless of your business goals, our TechConnect℠ services can help you unlock the potential of your operation. We offer various service levels that cover a range of products. Select the right level of support to help reduce maintenance time and costs, and improve your overall equipment effectiveness.

TechConnect Support Product Family Coverage
Main Image
Brochure
TechConnect Support Product Family Coverage

To help you select the right coverage, this guide identifies which products are covered in each family and which services are offered at each level.

Download Now
How to Leverage Your TechConnect Contract
Main Image
Overview
How to Leverage Your TechConnect Contract

This video shows you how to leverage your TechConnect contract with the many features and capabilities of the Rockwell Automation Online Support Center.

Learn More

Woman with hardhat in plant storeroom.

My Services Digital Platform Offers Modern Support

One Number to Call, and Regular Performance Analytics

Looking for an intuitive way to view and manage your service agreements and history? My Services is a self-service tool on the myRockwellAutomation.com portal that helps you get more value from your service contracts, so you can:

  • View historical service tickets and contract details quickly to reduce time solving recurring issues
  • Review service contract entitlements to achieve technical support continuity
  • Access advanced visual analytics to monitor contract usage, identify trends, isolate recurring issues and more (when you have an Integrated Service Agreement)
Login or Create a My Services Account

Case Studies

Airline Parts Warehouse Reduces Downtime
Main Image
Case Study
Airline Parts Warehouse Reduces Downtime

Airline parts warehouse reduces downtime and improves inventory accuracy to 99% through partnership with Rockwell Automation.

Download Now
Global Mining Company Reduces Costly Plant Hazards
Main Image
Case Study
Global Mining Company Reduces Costly Plant Hazards

Global mining company saves $1.1 million annually in reduced downtime with customized, global support.

Download Now
Plant Updates Expose Workforce Knowledge Gap
Main Image
Case Study
Plant Updates Expose Workforce Knowledge Gap

Updates to a cheese process line help minimize downtime and improve operations.

Download Now
Ready to talk to a Rockwell Automation consultant?

We offer industry expertise to help design, implement and support your automation investment.

Contact Us

Recommended for You

Loading
Loading
Loading
  • Technical Question
  • Chat Technical Support
  • Phone Support
  • Contact Sales
  • General Questions
  1. Chevron LeftChevron Left Home Chevron RightChevron Right
  2. Chevron LeftChevron Left Capabilities Chevron RightChevron Right
  3. Chevron LeftChevron Left Product and Application Support Chevron RightChevron Right
  4. Chevron LeftChevron Left Remote Support Chevron RightChevron Right
Discover
  • The Connected Enterprise®
  • Create Your Account
  • Case Studies
  • Events
Information for...
  • Distributors
  • OEM
  • System Integrators
  • Technology Partners
  • Investors
  • Career Seekers
  • Avoid Unauthorized Sources
Contact Us
  • General Questions
  • Technical Questions
  • How to Buy
  • Local Sales & Service
  • Pricing & Availability
  • Report Ethical Concerns
Site Information
  • Legal
  • Privacy Policy
  • Cookie Preferences
  • Terms of Use
  • Trademarks
Change Country Site SelectionChange RockwellAutomation.com site selection to a different country, region or language Change Country
Puerto Rico/English

Keep Updated With Us

Sign up to receive our latest headlines for free.

Stay Informed Now
Follow Us
BlogRockwell Automation's Blog
Copyright ©2021 Rockwell Automation, Inc.
Home