Remote Desktop Services users cannot access parts of the system

Possible cause and solution:
  • If single sign-on is enabled and users are having trouble accessing parts of the system through Remote Desktop Services, this might be because the user's computer name is saved as part of the single sign-on user's credentials.
    To correct this problem, either:
    • Disable single sign-on if users will be connecting through Remote Desktop Services using the name of the Remote Desktop Services server computer (this is determined by the security policy
      Identify terminal server clients using the name of
      ). The computer name is saved as part of the single sign-on user's credentials, and might affect the level of access a Remote Desktop Service user has to the
      FactoryTalk
       system.
    • Change the security policy
      Identify terminal server clients using the name of
       to allow Remote Desktop Services users to connect using the name of the Remote Desktop Services client computer rather than the Remote Desktop Services server computer. To prevent the need for computer accounts for all Remote Desktop Services client connections, disable the security policy
      Require computer accounts for all client machines
      . After changing these policy settings, if single sign-on is enabled, make sure to log off the single sign-on user.
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