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What does this application do?
Imagine the possibility, ease, cost savings of connecting your application to Studio 5000 Design Studio being at your base, directly with the controllers and network/subnets present in your client remotely, through a secure VPN. That's exactly what this solution allows.
The FactoryTalk® Remote Access™ solution with Stratix 4300 provides secure communications over the Internet to enable performance and security for on-demand remote assistance, installation, programming, troubleshooting, and maintenance of any automation system and application remotely that can be used by end users, machine builders.
Note:
For a good understanding of this application note, we strongly recommend reading our application note: Remote Access using FactoryTalk® Remote Access™ Runtime, it presents basic concepts for understanding this application note. https://www.rockwellautomation.com/pt-br/support/product/product-downloads/innovation-center/acesso-remoto-utilizando-factory-talk-remote-access-runtime.html
Please note: You will need to agree to the Terms & Conditions for each download.
Need Help?
If you need help with an application or have feedback from the Innovation Center, please contact us.
GENERAL CHARACTERISTICS
FT-Remote Access is a service in FactoryTalk HUB. FT-Remote Access has 2 (two) main working components:
- FT Remote Access Manager: A web-based client used to maintain and initiate remote connections:
- Enables account, user and permissions management, and device enrollment
- Enables VPN for remote connectivity
- FT Access EndPoint: the final element for connection, can be:
- FactoryTalk Runtime
- Stratix® 4300 Remote Access™ Router
- OptixPanel™ Graphic Terminal
- Built-in edge computing™ module
This document aims to introduce how to configure remote access between FT Remote Access Manager (FT-HUB-cloud) with controllers and network using FactoryTalk® Remote Access™ and Stratix 4300.
This solution using the Stratix 4300 is applied when there is a need for remote access directly to controllers (ControlLogix, CompactLogix, MicroLogix, Micro800), network and peripherals without the presence of a PC or IPC.
ADVANTAGES
FactoryTalk® Remote Access™ Manager integrated with the FactoryTalk® Hub™ suite of cloud products for simplified role management and easy access to other applications
- Uses familiar MyRockwell account credentials
- Web-based client for centralized remote access solution management:
- Enroll devices in your organization
- Start VPN Connection
- Create role-based groups and users to manage access
- Configure the Stratix® 4300 Router and Apply Permission Control
- View domain and remote connection audits and activity logs
- FactoryTalk® Remote Access™ Manager is available as a subscription
Simultaneous Connections
Concurrent connections are the number of users who will need to connect to any remote access endpoint at the same time.
- Connections are assigned to an organization and can't be split across multiple organizations
- Simultaneous connections are not additive
Other Advantages and Key Capabilities
- Remotely access equipment via a VPN connection, transfer files, and view operator views.
- Two-factor authentication can be applied to validate the user's identity, and the Transport Layer Security (TLS) encryption protocol ensures confidentiality, integrity, and authenticity.
- Logs and audit trails are made available to track remote operations and established connections.
LIMITATIONS/DISADVANTAGES
No analytics tools and management dashboards.
Is this application relevant to me?
- Applications
- Remote service applications to support installation, troubleshooting, and maintenance.
- Industries
- Across all industries served by Rockwell Automation.
- People
- 1. Executive - Operations
- 2. Manager - Engineering
- 3. Manager - IT
- 4. Manager - Operations
- 5. Manager – Maintenance
- Target audience
- While the product will be valuable to end-users and SIs, the primary/primary use will be OEMs.
- Customer Challenges & Outcomes
- Reduces or eliminates travel time and costs of maintaining and providing on-demand remote support services.
- The web-based client simplifies remote access, configuration, and management.
- Enable users to quickly connect with machines through a web-based client.
- Join a session with a remote operator to collaborate on real-time actions.
- Connect your domain experts to critical issues quickly – no matter where they're physically located.
How can I make it work?
Requirements: products, tools, prior knowledge.
Hardware:
- Stratix 4300
Software:
- FactoryTalk Hub, Cloud-based – No installation required
- FactoryTalk® Remote Access™ Manager, Cloud-based – No installation required
- FactoryTalk Tools Remote Access Tools – Version 13.5.174
Prior Knowledge
- Knowledge of Windows or Linux operating system
Implementation Guide
- Step 1
- Step 2
- Step 3
1 - See the document: Remote Access using FactoryTalk® Remote Access™ Runtime, it presents basic concepts for understanding this application note.
For base configuration it is necessary to:
- Login Rockwell
- Subscription Package – simultaneous connection
- Create an organization or join an already created organization and pertinent settings
- Access the Remote Access Manager to access the Stratix 4300 and connect to the VPN
Note: This information is in the document linked above.
2 - Perform the configuration of the Stratix 4300. To do this, download the manual 1783-um014_-en-p.pdf in General_Files, it contains all the details to set it up, best practices and pertinent information.
Important: Also pay attention to the security details for typical remote access architectures, present in chapter 1, page 14 of the manual.
1 - Install the FactoryTalkRemoteAccessToolsSetup.13.5.174 software
- Access FactoryTalk Hub – cloud-based
- Use your AR account for login
- https://home.cloud.rockwellautomation.com
- Open the FactoryTalk Remote Access Manager
2 - Associate the Stratix 4300 Router with the Domain
- You need to connect locally and add it locally by plugging your computer directly into the LAN port. The default IP is 192.168.0.1. Username and Password are "admin". See page 24 of manual 1783-um014_-en-p.pdf.
Video showing how to configure remote access on a CompactLogix L27 controller, using Studio 5000 according to the architecture presented.
Remote access via Studio5000 using FactoryTalk Remote Access with Stratix 4300
Version 2.0 - September 2026