Frequently Asked Questions
How do I create a Rockwell Automation account?
Click here to create an account or use your existing KnowledgeBase credentials to log in. View our Account Support Center for more information.
Why am I receiving an error when signing in?
If you are having issues signing into your Rockwell Automation account visit our Account Support Center for more information.
How do I register a product using the QR code?
To scan a QR Code, open your phone’s native camera app or a third party QR Code scanner. Align the camera with the QR Code and follow the link.
What if I cannot locate the QR code or barcode to scan?
If you do not have access to the QR Code or Barcode located on the product label, you can manually enter the Serial Number and Catalog Number using the provided input fields.
Should I register to my Company or my Customer?
An end user customer should register the product to “My Company” in the app. A Value Added Reseller (i.e., OEMs, SIs, etc.) should register the product to “My Customer” in the app, assigning to their end user customer.
Why I should register my product?
Successfully registering your product results in a 2 year extension on top of our standard 1 year manufacturer warranty.
What products can I register?
Product registration is currently open to certain Stratix Managed Switches only. View list of extended warranty eligible products.
When will my warranty be extended?
Typically within a month you will receive an email confirmation on the registration and extension. In some cases, it may take longer for us to verify the information submitted.
Why was my registration and associated warranty extension rejected?
You may have entered incorrect product information at the time of registration, or your product may be ineligible for the promotion.