Pavilion Support and Maintenance

Sustained Value Program

You want to keep your investment at its optimal level of performance to help deliver results to your bottom-line year after year. Our program of value-added services is designed to help protect your investment.

Value-Added Services

Scalable Support Offerings

  • Major and minor service-pack releases
  • Email and live telephone support
  • Model predictive control (MPC) recovery from server failure
  • Solution support
  • System health check and reporting
  • MPC system backups
  • Refresher training
  • Engineering resources


  • Proactive maintenance for optimal performance
  • Improved application availability
  • Refresher training for maintaining operator expertise
  • Greater software availability through product enhancements, updates, and quarterly application backups
  • Enhanced visibility of application performance through quarterly status reports
  • Disaster restoration of MPC application

Advanced Process Control Services

Expertise from Our Professional Services Team

Pavilion® MPC offers deep process expertise in many industries globally. Our Professional Services Team works closely with each customer to match deployment methodology and approach with the culture, infrastructure, and corporate goals. Our proven ValueFirst® methodology delivers rapid return of investment (ROI) and ongoing value through the lifecycle of each customer solution.

Explore Pavilion Advanced Process Control

Sustained value-services-support programs help protect your investment.

Environmental Services

Our customers require the implementation of continuous emissions monitoring, predictive emissions monitoring (PEMS), and environmental performance management. The Rockwell Software® Environmental Applications Services Team has the software and regulatory expertise for the project. The team applies its deep knowledge and proven technology to help customers achieve compliance, decrease operating costs, and reduce the risk of potential regulatory fines.

Learn More About Our Environmental Applications

Need Support or Training?

Pavilion Training

We provide focused, hands-on training courses for customers to learn the day-to-day operations of our applications. Our customers can quickly begin benefiting from our training solutions.

How May We Help You?

We are committed to delivering the highest ROI in the industry. Contact us to discuss your unique process and how we can deliver predictable results.