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Product Lifecycle Status

Identify the Lifecycle Stage of Products and Software
Product Support
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Lifecycle Status Definitions

We know it’s critical for you to maximize your investment in your automation system, and we support that with a track record of long product lifecycles relative to our competition. But the Industrial Internet of Things and Smart Manufacturing are changing the way you do business and driving you to evolve. We help you meet this demand to innovate, including clearly identifying a product's current lifecycle stage, making it easier for you to proactively plan and manage the transition to more modern technologies.

Product Lifecycle Statuses

Active Most current offering within a product category.
Active Mature Product is fully supported, but a newer product or family exists. Gain value by migrating.
End of Life Discontinued date announced - actively execute migrations and last time buys. Product generally orderable until the discontinued date.1
Discontinued New product no longer manufactured or procured.2 Repair/exchange services may be available.

1Outages on specific items may occur prior to the Discontinued date.

2 Limited stock may be available in run-out mode, regionally.

Software/Firmware Version Lifecycle Statuses

Preferred Status Preferred
  • What customers should adopt to stay current
  • Priority for addressing anomalies
  • Priority for operating system patch qualification testing
  • Phone / self-assist support available
Managed Status Managed
  • What customers adopt to stay current if they cannot adopt Preferred versions due to hardware dependencies
  • May be updated for new Windows OS support
  • Priority for operating system patch qualification testing
  • Phone / self-assist support available
Limited Status Limited
  • Available to support customers who do not desire to stay current
  • Not a priority for anomaly resolutions
  • Phone / self-assist support available
Retired Status Retired
  • Not available for download - May be available through technical support
  • Anomalies and Windows OS Support behaviors will not be addressed
  • Phone / self-assist support available

For more information, see the Knowledgebase article What is the Rockwell Automation Software and Firmware version lifecycle policy?

 

To find more information about product lifecycle statuses, please visit the Product Compatibility and Download Center (PCDC).