Loading
Support

Customer Care

Get help with product orders, services, accounts and subscription questions.
customer care representative speaking into a headset while sitting in front of a computer
Support
Customer Care
Get help with product orders, services, accounts and subscription questions.

Our Customer Care support team is here for you. For urgent matters, please call or chat.
Please note: You may need to be signed into your Rockwell Automation account to access some of these functionalities.

Call Us
SupportSupport
Call Us

Phone support available during standard business hours

Phone Directory
Chat with Us
ChatChat
Chat with Us

Available for North America, Brazil, APAC/SP only

Chat Now
EvaluateEvaluate
Request Forms
Order Expedite Request Form Field Service Request Form (Americas only) Software Registration & Changes
HelpHelp
General Questions

Typical response within one business day

Submit a Question View Support History

Support Offered by Customer Care

OrdersOrders
Order Support

 

Delivery and Process Questions

Order Management

Rebates and Credits

Returns and Exchanges

Warranty Support

ProductsProducts
Product Information


Part Validation

Pricing and Product Availability

Product Alternatives and Configuration

Product Obsolescence

Repair and Remanufacturing Services Availability

Product LifecycleProduct Lifecycle
Lifecycle Service Information

 

On-Site Field Service Dispatch

On-Site Field Service Scheduling

Repair and Remanufacturing Support

Training Services

Software SubscriptionsSoftware Subscriptions
Subscription Services

 

Password Reset

Software Subscription Support

TechConnect Contract Administration

TechConnect Contract Entitlement

TechConnect Quotes

  • Sales
  • Customer Care
  • TechConnect Support
  • General Questions
  1. Chevron LeftChevron Left Home Chevron RightChevron Right
  2. Chevron LeftChevron Left Support Chevron RightChevron Right
  3. Chevron LeftChevron Left Customer Care Chevron RightChevron Right