FactoryTalk Remote Access Manager
overview and related entities

FactoryTalk Remote Access Manager
is split in sections, some including panes and several entities.
The image below shows an overview of the
Domain view
section as an example for completeness:
FTRA Manager Overview
FactoryTalk Remote Access Manager
Left pane (domain pane)
Online devices toggle switch
Assistance required toggle switch
Refresh button
Right pane (permission or connection pane)
Add resource
Interactive access
connection button
Device information pane
An organization is a collection of users and services (including the FactoryTalk Remote Access Manger) that can be accessed and managed using FactoryTalk Hub.
NOTE: See Create an organization and a domain for further information on this subject.
A domain is the main entity in FactoryTalk Remote Access Manager that is associated with its related FactoryTalk Hub organization, consisting of a set of resources such as remote devices, users, firewall rules and permissions that can be managed remotely.
NOTE: See Create an organization and a domain for further information on this subject.
User account
User accounts correspond to individual users that sign on to
FactoryTalk Remote Access Manager
and use their domain to access remote devices.
Each user is authenticated before entering the domain of the organization. Users must have been invited to join a domain to access the service.
A group is used to efficiently assign permissions to multiple user accounts.
You can create groups according to the types of user accounts in your organization. Common categories for groups are roles and regions.
Remote device
The remote device that you wish to control or assist.
A folder is a container of objects, such as devices, firewall policies, and groups. Additional folders can be added as needed.
NOTE: An object is placed in a folder can be moved but it cannot be stored in multiple folders simultaneously.
Resources consist of little icons located next to folders or devices in the
Domain View
pane that allow several actions: (from left to right):
  • Add resource
    (circled plus icon): This button allows the following operations:
    • Add device
    • Create folder
    • Create group
    • Create firewall policy
    • Import firewall policy
  • Move
    (folder with arrow icon): It allows to move an object to another file path.
  • Rename
    (pencil icon): It allows to rename the object.
    NOTE: Whenever using the web client mobile version, you can rename a resource by clicking
    on the kebab menu (three dots) on the right.
  • Delete
    (trash bin icon): It allows to delete the object.
Right-click context menu
In the left pane of the
Domain view
section, right-click next to a domain or a device row to open a context menu including a list of actions and shortcuts.
Permissions are rules applied to user accounts that allow or deny them access to folders and devices.
Firewall policies
Firewall policies are rules applied to VPN packets that control if certain protocols, ports, IP addresses are allowed or denied access to devices. Firewall policies have to be imported or defined first, then applied either directly to a single device or to folders to affect all the devices contained therein. The firewall policies applied are defined according to the user account, so different user accounts can be assigned different policies.
NOTE: See Firewall settings for further information on this subject.
allow users to access specific services or tasks.
NOTE: See Entitlements for further information on this subject.
Routing Rules
Set of criteria determining the path that data packets take from the source to destination across one or more networks.
NOTE: See Routing rules for further information on this subject.
Two more symbols are visible at the top-right corner of the webpage:
  • Circled question mark
    : It redirects to the
    FactoryTalk Remote Access Manager
    support page.
  • User icon
    : It shows the logged in user and allows them to log out. It opens the
    User Profile
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