Given today’s business realities, it is more important than ever for organizations to utilize their resources wisely. In any organization, selecting the right person for the right job is a challenge. When the challenge is met, turnover is low, morale and productivity are high, and great customer service is provided. This course is designed to provide information and skills to assess, build, and conduct high-quality selection interviews in order to decide on the right person for the right job. Participants begin the course by discussing the impact of poor hiring decisions, including the cost of turnover. They then are introduced to a four-step interviewing process that consists of assessing the job requirements, building the interview questions, conducting the interview, and deciding on the right candidate.
Throughout this process, participants will utilize their own organization’s hiring practices, competencies, and value behaviors, which will allow for greater transfer of the skills when the participant needs to apply them in their work environment. The building of questions is a key skill that participants gain from this course. They explore different types of questions, from traditional to behavior-based, and learn which questions elicit specific responses. Participants then learn to create behavior-based questions that are directly relevant to the job requirements. They also learn and practice how to ask important follow-up questions. Participants will be able to witness these skills and behaviors demonstrated in the video, “More Than a Gut Feeling.” Participants then discuss what needs to happen during the actual interview, including the need to maintain a legal line of questioning. They also examine common interview errors and ways to avoid them. Finally, participants have a chance to practice their new skills by preparing and conducting a mock interview for a position that they may actually need to fill.