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FactoryTalk Remote Access Software Solution

Supercharge Your Response Time and Support
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Cloud Manufacturing Software
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Imagine being able to respond to customer needs faster and rapidly resolve production issues. With the FactoryTalk® Remote Access™ solution, you don’t have to travel to manage, configure, and initiate secure connections to customer’s equipment. Discover a faster way to deliver great support, from anywhere.

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See How the FactoryTalk Remote Access Solution Works

Dive into the functionality that makes up this complete remote access solution.

Discover How Remote Access Solutions Impact You

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Improve Response Time

Remotely access and support customer equipment in a moment’s notice! When customers call, you can get connected quickly – no matter where you are.

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Reduce Costs

With remote access, you don’t need costly travel time and expenses to help. Customers will appreciate this – and so will your bank account.

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Maximize Productivity

When you can service customer equipment on-demand, you’re poised to fast-track fixes, reduce downtime and maximize productivity.

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Secure Connectivity

Protecting your work is serious business. From multi-factor authentication and encrypted protocols to local access control and more, you can make security a priority.

A Complete Industrial Remote Access Solution

Prepare your next machine by adding either Stratix® 4300 Remote Access™ Router hardware or by installing FactoryTalk Remote Access Runtime software. Then, simply access the FactoryTalk Remote Access Manager via FactoryTalk® Hub™ to connect to your asset quickly.

Scalable Secure Remote Access Solutions for OEMs
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Whitepaper
Scalable Secure Remote Access Solutions for OEMs

Learn how the FactoryTalk® Remote Access™ solution can help reduce cost and add more value to your Industrial Automation and Control Systems customers.

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Use Case Architecture - Router
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Use Case Architecture - Router

See this diagram to learn how the FactoryTalk Remote Access Manager and the Stratix 4300 Remote Access Router hardware work together to enable connectivity to your equipment.

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FactoryTalk Remote Access Security Architecture
Security Architecture
Whitepaper
FactoryTalk Remote Access Security Architecture

The core task of FactoryTalk Remote Access is to connect securely to a client to remote devices through the Internet. Therefore, security is paramount on all design and implementation decisions, more than any other usability aspects.

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Use Case Architecture - Runtime
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Use Case Architecture - Runtime

See this diagram to learn how the FactoryTalk Remote Access Runtime can enable connectivity to your equipment.

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Gain Unlimited HMI Visualization Options
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Gain Unlimited HMI Visualization Options

Learn how you can improve your processes, efficiency and deliverables with FactoryTalk® Optix™ a new cloud-enabled HMI product addition to the Rockwell Automation visualization portfolio.

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Remote Access is Making More Possible

The ability to securely connect to customer equipment from anywhere and at any time opens a new world of possibilities. This level of support bypasses the travel and expenses and gets straight to addressing any issues – helping to improve machine uptime and keep production moving.

Far-reaching on-demand support

Now, even your farthest operations are within reach! Being able to remotely support customer equipment means that no matter where your expert technicians and engineers are in the world, they are always nearby.

Act quickly at any stage

Think remote access is only a support solution? Think again! Whether it's virtual commissioning or remote firmware management, the FactoryTalk Remote Access solution can help your machine reach operation faster and keep it running at its best.

Be ready for the future

Part of delivering great support is being able to anticipate customer needs. With the FactoryTalk Remote Access solution, you can address today's data requirements while being poised to take on emerging applications, like remote support in an augmented or virtual reality (AR/VR) environment.

Unlock a Better Way to Support Your Assets

By using the FactoryTalk Remote Access solution, you can provide installation support, programming upgrades, break-fix applications, remote services and diagnostics – right from where you are.

Key features:

  • Easy and intuitive web-based user interface
  • Initiate and maintain remote connections independent of physical location
  • Centralized management of account, users, permissions and device registration
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Protect the Work You Do

We know that security is a critical issue. Our solution enables you to initiate and maintain secure connections, from anywhere.

Security capabilities include:

  • VPN technology optimized for industrial connectivity with outbound only connections
  • User group management, permission control and role-based access
  • Auditing and logging of administration changes and remote connections

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