Product and Application Support

Minimize Downtime Risks with Industrial Support Services

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If your equipment goes down, how prepared are you to recover quickly? Most companies require some level of outside support, especially as they encounter greater skills shortages, obsolescence risks, and operational complexity. Our industrial support services give you one point of access to highly trained engineers and replacement parts when you need them.

Product and Application Lifecycle Support

Maximize Productivity and Put Your Mind at Ease with Flexible Industrial Support

Our product and application support services cover the entire lifecycle of your automation systems. When you work with us, you can choose cost-effective, scalable offerings that provide an escalating level of support and value to meet your requirements. These offerings are designed to enable faster downtime recovery, cost-effective off-shift support, lower maintenance costs, and better visibility to asset obsolescence.

On-demand Support

Address Top Challenges or Fill Skills Gaps with As-needed Support Services

Sometimes you need limited support on an as-needed basis. Our On-Demand Support services can be chosen based on your specific needs, and used when you need it.

TechConnect℠ Support can connect you with skilled support engineers to troubleshoot issues. We can send engineers to assist with troubleshooting or maintenance with field callout services. Our remanufacturing services can restore your equipment to its original operating condition. Also, training classes can help you better maintain your equipment.

Integrated Support

Weave Services into Your Daily Operations to Stay Productive

Outside support can be especially effective when it works with your workforce. Our Integrated Support is seamlessly woven into your day-to-day operations to help reduce and prevent downtime. Support can be delivered remotely or on-site, and tailored to your needs.

Our services include parts management to help ensure you have access to the parts you need. Assurance™ Integrated Support can help with emergency services such as remote support engineers, replacement-parts delivery, and on-site engineering.

Need priority service, access to information and proactive support in this ever-changing environment? Maximize your time and save 20%–30% with an Integrated Service Agreement.

Managed Support

Comprehensive OT Managed Services that Drive Key Production Outcomes

What if you didn’t have to worry about unplanned downtime, had the resources to help you achieve scale, and felt confident your plant would adapt to the impending technological changes of tomorrow? Our OT Managed Services offerings focus on select Services that can be intuitively bundled to provide increased value and drive scalable outcomes.

Managed Services offerings combine critical support components like domain expertise, technology, remote connectivity, and monitoring. The remote management this portfolio delivers can help you overcome common operational challenges, from the skills gap to IT/OT convergence to cybersecurity. We want to help you mature from reactive and responsive to fully managed and productive. Are you ready to “future-proof” your plant?

Ready to talk to a Rockwell Automation consultant?

We offer industry expertise to help design, implement and support your automation investment.

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