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Quickly Resolve Production Issues and Get the Most from Your Assets
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Whether you need help solving your biggest production problems or want to improve operations, we are here for you. Our remote support services can help optimize control system performance, improve Overall Equipment Effectiveness (OEE), and reduce maintenance costs. We can also help identify and fix issues before they occur, fill skills gaps, and retain knowledge for new workers.


TechConnect Support

Knowledge and Assistance for Solving Your Day-to-Day Challenges

Technical troubles cause headaches. They prevent you from being your best. Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing our TechConnect℠ Support service can provide the knowledge and support you need to address some of your top challenges.

Resolve Issues with Online and Phone Support

  • Get support from our product specialists, who can help install and configure, troubleshoot, or diagnose technical issues - when you need them with 24/7/365 availability
  • Submit questions online or chat live with highly trained technical support engineers
  • Use the personal portal to manage phone and online interactions, receive product notifications and save favorite content

Build the Skills You Need

  • Meet training needs and improve employee performance with a discounted subscription to our new e-learning curriculum

Better Manage Your Software Updates

  • Prevent crises, extend functionality, and improve user experiences with access to the latest software updates

Get Virtual Support with Augmented Reality (AR) Services

  • Share a real-time view of what you are seeing directly with our technical experts to assist in articulating the issue
  • Access augmented reality work instructions to learn how to repair your Allen-Bradley products
TechConnect Support Profile
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TechConnect Support Profile

Each day, you face challenges that can make it difficult to meet your production goals and prevent or overcome operational issues. TechConnect Support can help you through these challenges.

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Get Virtual Support with Augmented Reality (AR) Services

 

Live View Support Tool

Our Live View Support™ Application is a modern approach to improving your technical support experience and helping minimize machine downtime. Now, you can get back up and running quickly with skilled technical support providing virtual assistance when and how you need it. Using live video feed, an experienced technician can view your equipment in real time and provide specific, detailed directions for repairing the hardware. 3D spatial notations can be made on the screen, so you and the remote support engineer can share visual mark ups to better identify which parts or products need attention. Use your personal mobile devices for easy connection and have trained experts troubleshoot your plant-floor problems even if your location is remote. Live View Support is a core capability included in the TechConnect℠ Remote Support offering.

Digital Assist Library

Our cloud-hosted augmented reality library of work instructions brings a modern approach to learning how to repair and maintain Allen-Bradley® hardware. You can now use augmented reality to walk you through the proper steps to complete tasks. With just a TechConnect contract, a mobile device, and the Vuforia View application, you can launch an augmented reality experience related to the task you are about to perform. In an instant, augmented reality provides detailed images of the work being done so you can easily follow along and accomplish your task. You can access the repair and maintenance instructions you need without the time and inconvenience of searching the web or paging through large PDFs or manuals. The Digital Assist Library of Work Instructions is included in a standard TechConnect contract.

Use Augmented Reality to Learn How to Perform Tasks and Minimize Downtime
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Use Augmented Reality to Learn How to Perform Tasks and Minimize Downtime

We are transforming our remote support offerings with new innovative capabilities – leveraging augmented reality technology to offer tools to help you troubleshoot and resolve issues quickly. Use augmented reality to learn how to perform tasks & minimize downtime. 

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The Value of a TechConnect Contract
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The Value of a TechConnect Contract

We understand your daily challenges and offer several support solutions to help save your company thousands of dollars each year.

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Remote Support Global Capabilities

With over 550 remote support engineers in 16 support centers around the world, we are ready to help you solve your problems. Learn about all the capabilities of, and options available through, Remote Support, from online support to application support, managed by specialized designated engineers.

Learn more about Application Support

Scalable Coverage to Meet Your Needs

Regardless of your business goals, our TechConnect℠ services can help you unlock the potential of your operation. We offer various service levels that cover a range of products. Select the right level of support to help reduce maintenance time and costs, and improve your overall equipment effectiveness.

TechConnect Support Product Family Coverage
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TechConnect Support Product Family Coverage

To help you select the right coverage, this guide identifies which products are covered in each family and which services are offered at each level.

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How to Leverage Your TechConnect Contract
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How to Leverage Your TechConnect Contract

This video shows you how to leverage your TechConnect contract with the many features and capabilities of the Rockwell Automation Online Support Center.

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My Services Digital Platform Offers Modern Support

One Number to Call, and Regular Performance Analytics

Looking for an intuitive way to view and manage your service agreements and history? My Services is a self-service tool on the myRockwellAutomation.com portal that helps you get more value from your service contracts, so you can:

  • View historical service tickets and contract details quickly to reduce time solving recurring issues
  • Review service contract entitlements to achieve technical support continuity
  • Access advanced visual analytics to monitor contract usage, identify trends, isolate recurring issues and more (when you have an Integrated Service Agreement)
Login or Create a My Services Account

Case Studies

Airline Parts Warehouse Reduces Downtime
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Case Study
Airline Parts Warehouse Reduces Downtime

Airline parts warehouse reduces downtime and improves inventory accuracy to 99% through partnership with Rockwell Automation.

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Global Mining Company Reduces Costly Plant Hazards
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Case Study
Global Mining Company Reduces Costly Plant Hazards

Global mining company saves $1.1 million annually in reduced downtime with customized, global support.

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Plant Updates Expose Workforce Knowledge Gap
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Case Study
Plant Updates Expose Workforce Knowledge Gap

Updates to a cheese process line help minimize downtime and improve operations.

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Ready to talk to a Rockwell Automation consultant?

We offer industry expertise to help design, implement and support your automation investment.

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