Troubleshoot connection

If the OPC UA connection status displays
Disconnected with server
, do one of the following to troubleshoot.
  • Reinitialize KEPServer Enterprise:
    • From the notification area, right-click
      KEPServerEnterprise
      , and then select
      Reinitialize
      .
  • Configure KEPServer Enterprise firewall inbound and outbound rules:
    1. In the
      Start
      menu, enter
      Firewall & network protection
       to turn off the Windows firewall.
    2. In the
      Windows Security
       dialog box, select
      Advanced settings
      .
    3. In the
      Windows Defender Firewall with Advanced Security
       dialog box, select
      Inbound Rules
       >
      New Rule
      .
    4. In the
      New Inbound Rule Wizard
       dialog box, select
      Port
      >
      Next
      >
      TCP
      .
    5. Enter the URL port number (for example, 49370) for the specific remote ports and select
      Next
      .
    6. Enter
      Name
      for the rule, and then select
      Finish
      .
    7. Perform Step c-f to configure the outbound rules.
    8. Turn on Windows firewall.
    9. Reinitialize KEPServer Enterprise.
  • Trust FactoryTalk Linx OPC UA Connector in KEPServer Enterprise:
    1. Reinitialize KEPServer Enterprise.
    2. From the notification area, right-click
      KEPServerEnterprise
      and select
      OPC UA Configuration
      .
    3. In the
      OPC UA Configuration Manager
       dialog box, select
      Trusted Clients
       >
      FactoryTalk Linx OPC UA Connector
      .
    4. Select
      Trust
      >
      Close
      .
    5. Reinitialize KEPServer Enterprise.
For more information, see Trusted Clients in
KEPServer Enterprise Help
.
TIP:
To establish connection, you must trust the certificate in both FactoryTalk Linx OPC UA Connector and KEPServer Enterprise.
Provide Feedback
Have questions or feedback about this documentation? Please submit your feedback here.
Normal