Loading
Rockwell Automation Home
  • Industries
    • Industries Chevron RightChevron Right
      • Automotive & Tire
      • Cement
      • Chemical
      • Entertainment
      • Fibers & Textiles
      • Food & Beverage
      • Household & Personal Care
      • Infrastructure
      • Life Sciences
      • Marine
      • Metals
      • Mining
      • Oil & Gas
      • Power Generation
      • Print & Publishing
      • Pulp & Paper
      • Semiconductor
      • Water Wastewater
      • View All
    Industries
    Case StudyRockwell Automation's case studies Case Studies DistributorDistributor How to Buy EventEvent Events
  • Capabilities
    • Capabilities Chevron RightChevron Right
      • The Connected Enterprise
      • Consulting & Integration Services
      • Cybersecurity
      • Digital Transformation
      • Industrial Analytics
      • Industrial Automation & Control
      • Industrial Maintenance & Support
      • Industrial Networks
      • Lifecycle Services
      • Machine & Equipment Builders
      • MES Solutions
      • Process Solutions
      • Safety Solutions
      • View All
    Capabilities
    Blogs DistributorDistributor How to Buy EventEvent Events
  • Products
    • Hardware Chevron RightChevron Right
    • Software Chevron RightChevron Right
      • Circuit & Load Protection
      • Condition Monitoring
      • Connection Devices
      • Distributed Control Systems
      • Drives & Motors
      • Energy Monitoring
      • Human Machine Interface
      • Independent Cart Technology
      • Industrial Computers & Monitors
      • Input/Output Modules
      • Industrial Control Products
      • Lighting Control
      • Motion Control
      • Motor Control
      • Networks Security & Infrastructure
      • Packaged Solutions
      • Power Supplies
      • Programmable Controllers
      • Push Buttons & Signaling Devices
      • Relays & Timers
      • Safety Instrumented Systems
      • Safety Products
      • Sensors & Switches
      • Signal Interface
      • View All Hardware Products
    • DesignSuite
      • Dynamic Digital Twin Software
      • Studio 5000 Design Software
      • View All
    • OperationSuite
      • FactoryTalk Edge Gateway
      • FactoryTalk Batch
      • FactoryTalk Historian
      • FactoryTalk View - HMI Software
      • FactoryTalk Metrics
      • View All
    • MaintenanceSuite
      • FactoryTalk Analytics for Devices
      • FactoryTalk AssetCentre
      • FactoryTalk Emonitor
      • FactoryTalk Network Manager
      • FactoryTalk TeamOne
      • View All
    • InnovationSuite
      • Augmented Reality
      • FactoryTalk Analytics
      • MES
      • ThingWorx IIoT Platform
      • View All
    Products
    Find Products by Our Brands: Allen-Bradley FactoryTalk
  • Support
    • Product Support Chevron RightChevron Right
    • Documentation Chevron RightChevron Right
    • Knowledgebase Chevron RightChevron Right
    • Training Chevron RightChevron Right
    • Downloads
      • 2D & 3D Drawings
      • Activations
      • Add-on Profiles
      • Application Code Libraries
      • Compatibility & Downloads
      • Drivers & Firmware
      • Electronic Datasheets
      • EPLAN Macros
      • Sample Code Library
      • Software Patches
      • View All
    • Selection & Configuration
      • Control Systems Configuration Tools
      • Procurement Specifications
      • ProposalWorks Proposal Builder
      • Global Short-circuit Current Ratings Tool
      • Integrated Architecture Builder
      • View All
    • Compatibility & Migration
      • Migration & Modernization
      • Lifecycle Status
      • Product Replacement Lookup
      • View All
      • Technical Documentation Center
      • Technical Specifications
      • Product Certifications
      • Product Drawings
      • Release Notes
      • Literature Library
    • Support Center
      • Support Options
      • Search for Answers
      • Chat Online
      • Call Us
      • View All
    • Online Forum
      • My Inbox
      • My Favorites
      • My Subscriptions
      • View All
    • My TechConnect
      • Chat History
      • Service Ticket History
      • Manage Your Favorite Answers
      • Field Service Request
      • View All
      • E-Learning Courses
      • Training Workstations
      • Training Calendar
      • Training Centre
      • Training Instructors
      • View All
    Support
    Contact Us HelpHelp Get Support LaunchpadTools and applications View All Tools
  • Company
    • Events Chevron RightChevron Right
    • News Chevron RightChevron Right
    • Careers Chevron RightChevron Right
    • PartnerNetwork Chevron RightChevron Right
    • About Us Chevron RightChevron Right
    • Featured Events
      • Automation Fair
      • Process Solutions User Group
      • Smart Machine Workshops
      • VirtualConnect: Smart Manufacturing
      • View All
    • Webinars
      • Live
      • On-Demand
      • View All
      • Blogs
      • Case Studies
      • The Journal
      • Automation Today
      • Podcasts
      • Press Releases
      • Media Contacts
      • View All
      • View Jobs
      • Teams & People
      • Hackathon
      • Employee Video Spotlight
      • EMEA Graduate Programme
      • Authorized Distributors
      • Encompass Product Partners
      • Licensed Developers
      • OEM Partners
      • Strategic Alliance Partners
      • System Integrator Partners
      • PartnerNetwork Portal
      • View All
      • Our Brands
      • Our Community
      • Our History
      • Integrity & Sustainability
      • Investor Relations
      • Customer Demo Centre
      • Our commitment to our global environmental responsibilities
      • View All
    Company
    ProductivityProductivity Investor Relations
  • Sales
  • Sales
  • View All Industries
  • View All
  • View All
  • View All
  • View All
  • Automotive & Tire
  • Cement
  • Chemical
  • Entertainment
  • Fibers & Textiles
  • Food & Beverage
  • Household & Personal Care
  • Infrastructure
  • Life Sciences
  • Marine
  • Metals
  • Mining
  • Oil & Gas
  • Power Generation
  • Print & Publishing
  • Pulp & Paper
  • Semiconductor
  • Water Wastewater
  • View All
  • The Connected Enterprise
  • Consulting & Integration Services
  • Cybersecurity
  • Digital Transformation
  • Industrial Analytics
  • Industrial Automation & Control
  • Industrial Maintenance & Support
  • Industrial Networks
  • Lifecycle Services
  • Machine & Equipment Builders
  • MES Solutions
  • Process Solutions
  • Safety Solutions
  • View All
  • Circuit & Load Protection
  • Condition Monitoring
  • Connection Devices
  • Distributed Control Systems
  • Drives & Motors
  • Energy Monitoring
  • Human Machine Interface
  • Industrial Computers & Monitors
  • Input/Output Modules
  • Industrial Control Products
  • Lighting Control
  • Motion Control
  • Motor Control
  • Networks Security & Infrastructure
  • Packaged Solutions
  • Power Supplies
  • Programmable Controllers
  • Push Buttons & Signaling Devices
  • Relays & Timers
  • Safety Instrumented Systems
  • Safety Products
  • Sensors & Switches
  • Signal Interface
  • View All Hardware Products
  • View All
  • View All
  • Technical Documentation Center
  • Technical Specifications
  • Product Certifications
  • Product Drawings
  • Release Notes
  • Literature Library
  • View All
  • Training Workstations
  • Training Centre
  • Training Instructors
  • View All
  • View All
  • Blogs
  • The Journal
  • Automation Today
  • Podcasts
  • Media Contacts
  • View All
  • View Jobs
  • View All
  • Authorized Distributors
  • Encompass Product Partners
  • Licensed Developers
  • OEM Partners
  • System Integrator Partners
  • PartnerNetwork Portal
  • View All
  • Our Brands
  • Our History
  • Investor Relations
  • Customer Demo Centre
  • Our commitment to our global environmental responsibilities
  • View All
  • iTRAK Intelligent Track Systems
  • MagneMover Lite Intelligent Conveyor System
  • QuickStick Intelligent Conveyor System
  • View All
  • Dynamic Digital Twin Software
  • Studio 5000 Design Software
  • View All
  • FactoryTalk Edge Gateway
  • FactoryTalk Batch
  • FactoryTalk Historian
  • FactoryTalk View - HMI Software
  • FactoryTalk Metrics
  • View All
  • FactoryTalk Analytics for Devices
  • FactoryTalk AssetCentre
  • FactoryTalk Emonitor
  • FactoryTalk Network Manager
  • FactoryTalk TeamOne
  • View All
  • Augmented Reality
  • FactoryTalk Analytics
  • MES
  • ThingWorx IIoT Platform
  • View All
  • 2D & 3D Drawings
  • Activations
  • Add-on Profiles
  • Application Code Libraries
  • Compatibility & Downloads
  • Drivers & Firmware
  • Electronic Datasheets
  • EPLAN Macros
  • Sample Code Library
  • Software Patches
  • View All
  • Control Systems Configuration Tools
  • Procurement Specifications
  • ProposalWorks Proposal Builder
  • Global Short-circuit Current Ratings Tool
  • Integrated Architecture Builder
  • View All
  • Migration & Modernization
  • Lifecycle Status
  • Product Replacement Lookup
  • View All
  • Support Options
  • Search for Answers
  • Chat Online
  • Call Us
  • View All
  • My Inbox
  • My Favorites
  • My Subscriptions
  • View All
  • Chat History
  • Service Ticket History
  • Manage Your Favorite Answers
  • Field Service Request
  • View All
  • My Training
  • View All
  • [CCA101] AC/DC Motors and Drives Fundamentals
  • [CCA182] PowerFlex 750-Series Configuration & Startup
  • [CCA183] PowerFlex 750-Series Maintenance & Troubleshooting
  • [CCCL21] Studio 5000 Basic Ladder Logic Interpretation
  • [CCN130] Motion Control Fundamentals
  • [CCN145] Studio 5000 Logix Designer Kinetix 6000
  • [CCP143] Studio 5000 Project Development
  • [CCP146] Studio 5000 ControlLogix System Fundamentals
  • [CCP151] Studio 5000 Basic Ladder Logic Programming
  • [CCP152] Studio 5000 Function Block Programming
  • [CCP153] Studio 5000 Maintenance & Troubleshooting
  • [CCP154] Studio 5000 Structured Text
  • [CCP182] Industrial Ethernet Networks for OT Professionals
  • [CCP183] EtherNet/IP Configuration and Troubleshooting
  • [CCP298] Studio 5000 CompactLogix Fundamentals
  • [CCP299] Studio 5000 ControlLogix Fundamentals
  • [CCV204] FactoryTalk View ME & PanelView Plus Programming
  • [CCV207] FactoryTalk View SE Programming
  • [CCV209] FactoryTalk View ME & PanelView Plus
  • [EK-ICM201] Vibration Analysis – Level 1
  • FactoryTalk Asset Centre Design & Implementation
  • [FTVP] FactoryTalk VantagePoint Configuration & Reporting
  • [SAF-TUV1] Functional Safety for Machinery Engineer
  • [SAF-TUV2T] Functional Safety for Machinery Engineer Cert
  • [SI101] FactoryTalk View SE Configuration
  • [GBR8602] PUWER 98 Acquisition & the Safe Use of Machinery
  • [OEM100] OEM: Fundamentals & Troubleshooting
  • [PRS013] PlantPAx Process System Configuration
  • [RS-FTHSEC] FactoryTalk Historian SE Configuration
  • [SAF-TUV0T] Functional Safety for Machinery Technician Cert
  • [SI100] Logix5000 Project Development & Ladder Programming
  • [UK1003] SLC-500 Maintenance Part 1 with RSLogix500
  • [UK1203] SLC-500 Maintenance Part 2 with RSLogix500
  • View All
  • Automation Fair
  • Process Solutions User Group
  • Smart Machine Workshops
  • VirtualConnect: Smart Manufacturing
  • View All
  • Live
  • On-Demand
  • View All
  • Digital Transformation at Norbord
  • View All
  • Brighter, More Flexible Tower Light Now Available from Rockwell Automation
  • Delphi Award Received For Asset Management
  • Internal Bypass Expands Smart Motor Functionality
  • New IaaS Bundle Eases Industrial Networking
  • Rockwell Automation Names Sebastien Grau as Regional Sales Director for Middle East, Turkey and Sub Saharan Africa
  • Expanded Power Range for PowerFlex 6000 MV Drives
  • Studio 5000 Software Update Optimizes Productivity
  • FLEX 5000 I/O Modules Bring Greater Productivity and Flexibility to a Connected Enterprise
  • New Cable-Pull Switch Enhances Industrial Safety
  • Instant Industrial Device Analytics
  • Rockwell Automation to name Al Ghandi Electrical & Automation as Authorised Distributor in the UAE
  • Rockwell Automation to Broaden Connected Enterprise Consulting Expertise with Acquisition of Kalypso
  • Single-Control Multi-Well Pad Solution Cuts Costs
  • Advanced Light Curtain System Improves Flexibility and Safety
  • Automation University
  • Rockwell Automation to Showcase the ConnectedProduction Solutions and Premieres its ThinManager Software at ADIPEC 2018
  • Safe Torque Off Option Simplifies Machine Design
  • Machine Performance Analytics Bring OEM Expertise Into Producer’s Digital Environment
  • Software-Powered Connected Services
  • New Managing Director of Rockwell Automation for Sub-Saharan Africa announced
  • Rockwell Automation Simplifies Analytics for Industrial Productivity
  • New Managing Director of Rockwell Automation for Sub-Saharan Africa announced
  • Securely Deploy Cloud and Mobile Technologies with New Network Guidance
  • Rockwell Automation drive system selected for Sumitomo Rubber’s rubber mixers
  • PlantPAx DCS Roadmap
  • View All
  • Students & New Grads
  • View All
  • Hackathon Use Case for Manufacturing Optimization
  • Hackathon Use Case for Sustainability
  • Hackathon Use Case for Visual System Modernization
  • Hackathon Use Case for Dynamic Filtering
  • View All
  • 24toCode Event Recap - Winter 2019
  • 24toCode Event Recap // IT Internal Hackathon
  • Meet the 2019 IT Summer Interns
  • 24toCode Promo Video
  • Harbor View Plaza Ribbon Cutting
  • Check Your Blind Spots Mobile Tour at Rockwell Automation
  • Mechanic & Tool Apprenticeship at Rockwell Automation
  • Working at Rockwell Automation in Karlsruhe
  • Summer Internships at Rockwell Automation
  • The Intrapreneurial Skills Accelerator at Rockwell Automation
  • Makers Wanted
  • #LifeatROK w Katowicach
  • IT Summer Internship Program
  • #LifeatROK with Diogo
  • View All
  • Open Positions For EMEA Graduate Programme
  • View All
  • Cisco
  • Endress+Hauser
  • FANUC
  • Microsoft
  • Panduit
  • View All
  • Our Focused Giving
  • STEM Education
  • Lifelong Learning
  • View All
  • Sustainability Report
  • Our Commitment to Diversity, Equity and Inclusion
  • Environmental, Health, & Safety
  • Ethics & Compliance
  • Global Supply Chain & Sourcing
  • Product Environmental Compliance
  • Quality Management Systems
  • Trust & Security
  • Workforce of Tomorrow
  • View All
Case StudyRockwell Automation's case studies Case Studies DistributorDistributor How to Buy EventEvent Events
Blogs DistributorDistributor How to Buy EventEvent Events
Find Products by Our Brands:
Allen-Bradley FactoryTalk
Contact Us HelpHelp Get Support LaunchpadTools and applications View All Tools
ProductivityProductivity Investor Relations
  • Literature LibraryLiterature Library
    Literature Library

    Access technical and commercial publications for hardware and software products, applications, services and solutions.

    PCDCProduct Compatibility and Download Center
    Compatibility & Downloads

    Find downloads including firmware, release notes, associated software, drivers, tools and utilities.

    KnowledgebaseKnowledgebase Support Center
    Knowledgebase

    Browse the database of questions and answers on a variety of products and technologies.

    Product ConfiguratorProduct Configurator
    Product Configurator

    Configure and select products rapidly.

    Software SubscriptionsSoftware Subscriptions
    Software Subscriptions

    One stop shopping for software and subscription services.

    2D & 3D Drawings Bill of Materials CrossWorks Electronic Datasheets Motion Analyzer My Equipment My Training E-Learning Portal Product Lifecycle Status Product Registration Product Selection Toolbox Repairs Sample Code Library Software Activations View All
    Tools
    UserUser Sign In/Create an Account
  • User Account User
Tools
Literature LibraryLiterature Library
Literature Library
PCDCProduct Compatibility and Download Center
Compatibility & Downloads
KnowledgebaseKnowledgebase Support Center
Knowledgebase
Product ConfiguratorProduct Configurator
Product Configurator
Software SubscriptionsSoftware Subscriptions
Software Subscriptions
2D & 3D Drawings Bill of Materials CrossWorks Electronic Datasheets Motion Analyzer My Equipment My Training E-Learning Portal Product Lifecycle Status Product Registration Product Selection Toolbox Repairs Sample Code Library Software Activations View All

Product and Application Support

Minimize Downtime Risks with Industrial Support Services
Main Image
Industrial Maintenance & Support Services
    • Asset Reliability Services
    • Asset Reliability Services
    • MRO Inventory Management (RAAMP)
    • MRO Inventory Management (RAAMP)
    • Parts Management Agreement
    • Parts Management Agreement
    • Storeroom Management
    • Storeroom Management
    • View All
    • Installed Base Evaluation
    • Installed Base Evaluation
    • Legacy Support and Lifecycle Extension
    • Legacy Support and Lifecycle Extension
    • Modernization Tools
    • Modernization Tools
    • Modernization Services
    • Modernization Services
    • SLC 500 to CompactLogix 5380 Migration
    • SLC 500 to CompactLogix 5380 Migration
    • PLC-5 to ControlLogix Migration
    • PLC-5 to ControlLogix Migration
    • View All
    • Application Support
    • Application Support
    • Assurance Integrated Support
    • Assurance Integrated Support
    • Extended Warranty
    • Extended Warranty
    • Field Services
    • Field Services
    • Industrial Repair Services
    • Industrial Repair Services
    • Equipment Remanufacturing
    • Equipment Remanufacturing
    • Remote Support
    • Remote Support
    • View All
    • Preventive Maintenance
    • Preventive Maintenance
    • Job Aids
    • Job Aids
    • View All
    • Integrated Service Agreement
    • Integrated Service Agreement
    • Lifecycle Services
    • Lifecycle Services

If your equipment goes down, how prepared are you to recover quickly? Most companies require some level of outside support, especially as they encounter greater skills shortages, obsolescence risks, and operational complexity. Our industrial support services give you one point of access to highly trained engineers and replacement parts when you need them.


Product and Application Lifecycle Support

Maximize Productivity and Put Your Mind at Ease with Flexible Industrial Support

Our product and application support services cover the entire lifecycle of your automation systems. When you work with us, you can choose cost-effective, scalable offerings that provide an escalating level of support and value to meet your requirements. These offerings are designed to enable faster downtime recovery, cost-effective off-shift support, lower maintenance costs, and better visibility to asset obsolescence.

Product & Application Lifecycle Support Brochure
Main Image
Brochure
Product & Application Lifecycle Support Brochure
Download Now

On-demand Support

Address Top Challenges or Fill Skills Gaps with As-needed Support Services

Sometimes you need limited support on an as-needed basis. Our On-Demand Support services can be chosen based on your specific needs, and used when you need it.

TechConnect℠ Support can connect you with skilled support engineers to troubleshoot issues. We can send engineers to assist with troubleshooting or maintenance with field callout services. Our remanufacturing services can restore your equipment to its original operating condition. Also, training classes can help you better maintain your equipment.

Related Products and Services

  • Remote Support
  • Field Services
  • Industrial Repair Services
  • Remanufacturing and Exchange Services
  • Extended Warranty
  • Open Enrollment Training

Integrated Support

Weave Services into Your Daily Operations to Stay Productive

Outside support can be especially effective when it works with your workforce. Our Integrated Support is seamlessly woven into your day-to-day operations to help reduce and prevent downtime. Support can be delivered remotely or on-site, and tailored to your needs.

Our services include parts management to help ensure you have access to the parts you need. Assurance™ Integrated Support can help with emergency services such as remote support engineers, replacement-parts delivery, and on-site engineering.

Related Products and Services

  • Parts Management Agreement
  • Assurance Integrated Support
  • Modernization Services
  • Legacy Support and Lifecycle Extension
Need priority service, access to information and proactive support in this ever-changing environment? Maximize your time and save 20%–30% with an Integrated Service Agreement.
Learn How You Can Manage it all with One Call

Managed Support

Comprehensive OT Managed Services that Drive Key Production Outcomes

What if you didn’t have to worry about unplanned downtime, had the resources to help you achieve scale, and felt confident your plant would adapt to the impending technological changes of tomorrow? Our OT Managed Services offerings focus on select Services that can be intuitively bundled to provide increased value and drive scalable outcomes.

Managed Services offerings combine critical support components like domain expertise, technology, remote connectivity, and monitoring. The remote management this portfolio delivers can help you overcome common operational challenges, from the skills gap to IT/OT convergence to cybersecurity. We want to help you mature from reactive and responsive to fully managed and productive. Are you ready to “future-proof” your plant?

Managed Services Offerings

  • Application Support Management
  • Threat Detection Management
  • Firewall Management
  • Network Management
  • Data Center Management
Ready to talk to a Rockwell Automation consultant?

We offer industry expertise to help design, implement and support your automation investment.

Contact Us

Recommended for You

Loading
  • Technical Question
  • Chat Technical Support
  • Phone Support
  • Contact Sales
  • General Questions
  1. Chevron LeftChevron Left United Kingdom Chevron RightChevron Right
  2. Chevron LeftChevron Left Capabilities Chevron RightChevron Right
  3. Chevron LeftChevron Left Product and Application Support Chevron RightChevron Right
Discover
  • The Connected Enterprise
  • Create Your Account
  • Case Studies
  • Events
Information for...
  • Distributors
  • OEM
  • System Integrators
  • Encompass Partners
  • Investors
  • Career Seekers
Contact Us
  • General Questions
  • Technical Questions
  • Local Sales & Service
  • Pricing & Availability
  • Report Ethical Concerns
Site Information
  • Legal
  • Privacy Policy
  • Cookie Preferences
  • Terms of Use
  • Trademarks
Change Country Site SelectionChange RockwellAutomation.com site selection to a different country, region or language Change Country
United Kingdom/English

Keep Updated With Us

Sign up to receive our latest headlines for free.

Stay Informed Now
Follow Us
BlogRockwell Automation's Blog
Copyright ©2021 Rockwell Automation, Inc.
United Kingdom