FAQ

Register your product by scanning your network using ControlFLASH Plus, upload your own product inventory, scan the QR code on the product packaging label or manually entering the product Serial Number and Catalog Number in this link.

To scan a QR Code, open your phone’s native camera app or a third party QR Code scanner. Align the camera with the QR Code and follow the link.

If you do not have access to the QR Code on the product label, you can manually enter the Serial Number and Catalog Number using the provided input fields. 

An end-user customer should register the product to “My Company” in the app. A Value-Added Reseller (OEMs, SIs, etc.) should register the product to “My Customer” in the app, assigning it to their end-user customer’s location. A Value-Added Reseller should only register to “My Company” if that is indeed the final product location 

Successfully registering your product could result in a warranty extension on top of our standard manufacturer warranty. 

View the complete and current list of registration-eligible products.

Your secure Rockwell Automation account credentials are needed to access information regarding your products. We are using an encrypted non-relational database. We are protecting your data via the application of data localization and redundancy protocols. 

Typically, within two weeks you should receive an email to view your warranty status updates. In some cases, it may take longer for us to verify the information submitted. 

There can be many reasons why a product is not approved at time of registration. Some examples include if product information at the time of submission is incorrect, your product may not be a part for the Product Registration Program yet, or your product may be out of its standard warranty terms. 

Once your product’s registration is approved, your product may be ineligible for a warranty extension if your existing warranty is either already extended or expired. Warranty extensions are not cumulative.