Application Support

Improve Productivity by Resolving Technical Issues Quickly and Accurately

Use specialized remote support to optimize your control system performance and improve your overall equipment effectiveness. With our Application Support services, you have access to control system expertise at your plant which can reduce your maintenance time and costs.

Application Support

Customized Support Can Help Boost Productivity and Reduce Maintenance Costs

Your operational needs are unique to you. TechConnect℠ Application Support is designed with this in mind. It is a flexible support-offering tailored to fit your exact needs.

With Application Support, your account is handled by a designated support team. Your dedicated team is equipped with information gathered from site visits, system drawings, and documentation. You can feel confident your team knows your systems and processes and can provide real-time support tailored to your operations.

Application Support can help you improve your personnel productivity, actively minimize downtime events, and reduce your maintenance costs. Four key features that can be customized to fit your needs include:

  • Support tailored to your application
  • Surveillance, alarming, and data archiving
  • Application-level administration
  • Site-specific knowledge management

It's like having someone continuously standing over your shoulder, constantly pointing out potential problems, and then letting you know how to correct them.

Satisfied Customer

Application Support with Remote Monitoring

Advanced Troubleshooting Support

Are you challenged to support your application or maintain the necessary domain expertise within your staff? For critical applications, we offer application support with remote monitoring.

This support approach can help you reduce the number of downtime incidents and provide you more peace of mind.

We designate an experienced support team to your account to learn your systems inside and out.  This helps you resolve issues quickly, before they become problems. An application support with remote monitoring contract provides you with:

  • Proactive support 24x7x365
  • Advanced troubleshooting that is provided by a remote monitoring team
  • Avoided hours of costly downtime
  • Best practice for the prevention of other issues

How May We Help You?

Rockwell Automation and our partners offer exceptional knowledge to help design, implement, and support your automation investment.