Course Purpose
Effective leaders consistently seek to learn, change and grow by enhancing their leadership skills. In fact, leading in organizations requires learning, changing and the ability to adapt to and address the dynamic trends that often affect our internal and external environments. Strong leadership requires the ability to enhance their leadership skills and work environments in order to engage employees and produce high performance. This course offers five enhanced leadership skills that new supervisors must develop to successfully build and maintain strong relationships with employees generating synergy between employees. This, in turn, increases employee productivity. The course combines the concepts of hiring, teamwork, conflict management, and problem solving & decision making to create a 4-day enhanced leadership skills course for new and emerging supervisors and managers.
Given today’s business realities, it is more important than ever for organizations to utilize their resources wisely. In any organization, selecting the right person for the right job is a challenge. When the challenge is met, turnover is low, morale and productivity are high, and great customer service is provided. This course is designed to provide information and skills to assess, build, and conduct high-quality selection interviews in order to decide on the right person for the right job. Most of the time when you hear the term team, it’s about a group of people who get together to complete a special project. This course is about creating a team environment with the people with whom you work with each day. The team environment that you create can and will contribute to a positive and productive work group. In this course, participants will learn techniques for translating team goals into individual goals, empowering all team members to participate, encouraging collaboration amongst team members, and monitoring the team’s progress using structured tools and processes.
Conflict is an inevitable dynamic in the work environment. Unfortunately, it usually carries a negative connotation. Conflict, in and of itself, is neither “good” nor “bad”. What makes a conflict situation productive or destructive is the way in which issues and information are analyzed, approached, and communicated. Successful teams and managers have the ability to not only address but utilize differences in a way that increases the overall strength of the team. This course teaches the skills and perspectives that are necessary to effectively manage conflict. Most people view conflict as being highly personal in nature. In this course, participants will explore the true definition of conflict, and how this definition can help them better analyze and understand a challenging situation or person. They will also examine the role of personal power and how it influences the level and outcome of a conflict.
Employees in any organization find themselves solving problems on a daily basis. The ability to identify the problem, pinpoint the true cause and identify a workable solution is essential for personal, professional, and organizational success. In this course, participants will learn to identify problems proactively, correctly state identified problems, identify the most likely cause, and determine innovative solutions. They are also asked to bring a current work problem to class and to be prepared to have fun with problem solving!
