Rockwell Automation TechEd EMEA Event FAQs

Training Questions

Registration Questions

  • What is the deadline to sign up for Rockwell Automation TechEd EMEA?
    • The event registration system will remain open throughout the event (October 21-24, 2019). Please note: hotel rooms can fill up fast and may not be available if you leave it late to register.
    • From July 2019, you can use the online registration system to register to attend and select or amend your sessions. You will be able to continue to do this right up until the end of the event.
  • What information will I need for online registration?
    • Arrival and departure dates.
    • Credit card number and billing address information.
  • If I have registered and am unable to attend, can someone else from my company attend in my place?
    • Yes, absolutely. Simply cancel your registration and have your replacement attendee register to attend after you have cancelled.
    • Please note that you are responsible for hotel accommodation changes/cancellation.
  • Can I change my class schedule at a later date?
    • Yes. You can change your sessions via the online registration system or using the Rockwell Automation TechEd EMEA mobile app. During the event, you can also make your session changes at the session change kiosks.
  • How much does it cost to register?
    • The registration fee for Rockwell Automation TechEd EMEA is €799. The rate does not change based on how many sessions you sign up for.
    • Note that the registration fee will be charged in USD as follows: regular prices $927 and additional EdFest guest (age 13 and older): $37.
  • When will my credit card be charged for Rockwell Automation TechEd registration?
    • The registration fee will be billed to your credit card immediately upon registering for the event, and a receipt will be e-mailed to you. Your credit card line item will be displayed as "Rockwell Automation TechEd EMEA."
    • The registration fee will be charged in USD as follows: Early Bird Price: $577 USD, Regular Prices: $927 USD and additional EdFest guest (age 13 and older): $37 USD.
  • What are the cancellation policies for Rockwell Automation TechEd EMEA?
    • There are no refunds available for the registration fee.
    • If you registered for Rockwell Automation TechEd EMEA and are unable to attend, another person from your company may attend in your place. Simply cancel your registration and have the replacement attendee register.
    • Cancellation of travel and hotel reservations is the responsibility of the registrant.

Commercial Program Seats

  • Who is eligible for commercial program seats?

    Participating commercial program companies may be eligible to receive one or multiple seats for the event free of charge. Rockwell Automation TechEd EMEA 2019 seat eligibility is based on programme type, toolkit license and number of software installs purchased.

    Eligible seats are applied on a first-come, first-served basis. Simply enter the BPID number for your Toolkit Contract into the promo code field (the number should appear similar to 982422 or 91240055 – without any leading zero). The first person from the company to register will automatically be assigned the eligible seat. If there are multiple seats available for use, the second person to register will get the second seat and the third person to register will get the third seat, etc.

    Eligible seats are non-refundable and non-assignable. You may purchase additional seats for this event through the online registration system.

    If you wish to purchase a toolkit license and/or are interested in becoming part of our PartnerNetwork please click here.

  • How do I use toolkit seats?
    • How Toolkit Owners can use their Toolkit License to get a free seat:
      1. Click on the registration link and select attendee.
      2. On the next page, click ‘yes’ to the Toolkit Owner question and to the promotional code/BPID number question.
      3. On the following page, enter the BPID number for your Toolkit Contract.

      Seats are used on first come, first served basis. If a seat is available, you will not be asked for billing information. Your fee will be waived and your participation will be free of charge. However, you will be asked for a credit card if one of the following applies:

      • No seat is available
      • You are bringing a guest to EDfest

    • How Market Makers Distributors can use their promo code to get a free seat:
      1. Select distributor.
      2. On the next page, click ‘yes’ to the promotional code/BPID number question.
      3. On the following page, enter the Promo Code you received in your invitation email.

      Your fee will be waived and your participation will be free of charge. However you will be asked for a credit card if one of the following applies:

      • No seat is available
      • You are bringing a guest to EDfest

      If you think you should benefit from a seat, please contact techedemea@ra.rockwell.com and provide the following:

      • Attendee ID number (found at top of your event registration confirmation)
      • Your name, email, company name and BPID
      • Note your issue in the e-mail

    • Where can I find my BPID (SAPBPID)?
      • The SAPBPID is a unique number at Rockwell Automation for your company, which allows us to associate any transactions with you.
      • You can identify your BIPD (customer ID or client number) on your invoice or order acknowledgments (customer ID field)). If you cannot find this number, please contact your finance or purchasing department, your Rockwell Automation dedicated contact or call our local sales office (link to locator).
    • What does the BPID number look like?
      • Your BPID number appears like this: 982422 or 91240055. It should not include any leading zero when entered in the BPID/promo code field.

Hotel Questions

  • How do I make hotel reservations?

    Hotel reservations can be made through the links included on the event website and in your event registration confirmation email. You must be registered to attend Rockwell Automation TechEd EMEA in order to benefit from the negotiated hotel rates at the Infinity Hotel.

    However, you also have the option of booking another hotel if you prefer. On the event website you will find several hotels located near the event venue.

  • Can I call the hotel directly to receive the Rockwell Automation TechEd EMEA rate?

    No. Rockwell Automation has negotiated a special event rate with Infinity that will ONLY be available through the links listed on the website and in your event registration confirmation email.

    *Please note: if you book with a travel agent or directly through the hotel, you will not be eligible for the negotiated rate.

  • What is the special event rate?

    Visit the Hotel section on the Rockwell Automation TechEd EMEA webpage for more information on hotels and rates.

  • Will my credit card be billed for hotel expenses prior to my arrival?

    No. However, the hotel may routinely place an authorization request that acts as a "hold" against a certain amount of the available credit in your account. This hold provides the hotel with a level of assurance that they will be paid for services or products. When you check out, your card is billed for the exact amount of your stay. Contact the hotel directly for any discrepancies in your billing or for additional information.

  • What is the deadline for Rockwell Automation TechEd EMEA hotel registration?

    The deadline for hotel reservations is Wednesday, August 23, 2019 or while room availability lasts.

  • How can I change, cancel, or add people to my existing hotel reservation?
    • All attendees are required to be registered for the event if booking accommodation at the event hotel. Any participants not adhering to this policy will be subject to having their guest accommodation cancelled without notice.
    • Please send all requests for change or cancellation of the hotel reservation directly to the hotel you selected.
    • Note that the Uniform Conditions for the Hotel and Catering Industry (UCHCI) cancellation terms apply to your hotel reservation.
  • Can I use a different credit card when I get to the hotel?

    Yes. Any other method of payment that the hotel accepts may be used to cover your stay or any additional incurred charges.

  • Can I stay at an unlisted hotel?

    Yes, you're welcome to stay at any hotel located near the event venue. Rockwell Automation employees will receive instructions from their manager/the event organizers as to what hotel they are to book.

Miscellaneous Event Questions

Rockwell Automation Questions

  • I’m a Rockwell Automation employee, can I join TechEd EMEA for free?

    Because of the focus on customers, partners, SSB and pre-sales domain experts, we will be limiting employee attendance. Rockwell Automation employees not considered a focus for the event should not expect to attend the event, with the following exception (based on approval):

    • Rockwell Automation sales personnel hosting significant customer attendees can attend with a proper business case and approval from sales management.

    The following pre-sales domain experts, with manager approval, are approved to attend:

    • Information sales leaders
    • Integrated architecture solution architects
    • Process sales leaders
    • Global technical consultants

    Rockwell Automation sales personnel and pre-sales domain experts that are approved to attend the event will still have to pay the registration fee and should not register for the event, hotel or any sessions until September 1st, 2019. This allows customer attendees the opportunity to select their sessions first.

  • My customer does NOT have the correct toolkit, can they join for free?
    • Attendance to TechEd is not free, toolkit owners have already paid for this event via their toolkit. All attendees must pay for the event either through their toolkit or by paying the registration fee.
    • Please note the EMEA TechEd event is one of the lowest cost education events available, by helping us generate this revenue it helps us to keep the cost competitive.
  • How many free seats does my customer have?
    • In EMEA we are offering one seat per toolkit license, please note this is above global levels and we are extending this offer from last year.

Contact

We offer exceptional knowledge and service to help you design, implement, and support your automation investment.