Our global network of field service professionals can perform services on Allen-Bradley products and those from other brands. From emergency callout to modernization projects, we have the engineering expertise to help you increase uptime and optimize performance throughout your equipment lifecycle.
We have a global network of factory-trained field service professionals available to support you at your site or remotely on an as-needed basis. With skills matched to your application, these engineering resources can help troubleshoot and resolve unplanned downtime events, problems affecting critical operations, and other automation-related issues. Our field services are billed on a time-and-material basis and can help you with:
Highly experienced field service professionals work with you to help improve equipment operation and reduce your risk of performance problems and premature equipment failures. Our standard process verifies that the necessary electrical, mechanical, and environmental criteria have been met. In addition, we verify that appropriate steps have been taken for proper equipment operation.
Typical start-up tasks we perform:
Drives started up by Rockwell Automation receive an Extended Parts Warranty: up to two years from start-up date, to a maximum of 30 months beyond manufacture date.
When you augment your staff with our factory-trained field service professionals, you can focus on your core competencies while we deliver productivity improvements.
Rockwell Automation field service professionals are available as on-site embedded resources who provide dedicated engineering support and maintenance services. They are trained in the latest technologies and standards, and can complement the skills of your current workforce to help you gain higher operational efficiencies and improve production performance and product quality.
Across a wide range of industries, customers who have used our embedded engineering services have reported a 50% to 95% reduction in downtime in just the first year. Customers who chose a comprehensive program have seen a 5% to 7% increase in production throughput.
Our experienced and plant-certified resources can perform a wide range of predictive, preventive, and reactive support services depending on your needs. We can help you:
The Rockwell Automation Engineer is responsible for leading continuous improvement at our plant. He’s a subject matter expert and advisor for needed changes and upgrades that will help us drive productivity.
Plant Manager, Rolled Steel Manufacturer