Remote Support

Quickly Resolve Production Issues and Get the Most from Your Assets

Whether you need help solving your biggest production problems or want to improve operations, we are here for you. Our remote support services can help optimize control system performance, improve Overall Equipment Effectiveness (OEE), and reduce maintenance costs. We can also help identify and fix issues before they occur, fill skills gaps, and retain knowledge for new workers.

TechConnect Support

Knowledge and Assistance for Solving Your Day-to-Day Challenges

Technical troubles cause headaches. They prevent you from being your best. Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing our TechConnect℠ Support service can provide the knowledge and support you need to address some of your top challenges.

Immediately Address Issues with Phone Support

  • Get back up and running faster with support from our product specialists, who can help install and configure, troubleshoot, or diagnose technical issues
  • These specialists are ready when you need them with 24/7/365 availability

Manage Training, Store Useful Information, and Resolve Issues with Online Support

  • Submit questions online or chat live with highly trained technical support engineers
  • Use your personal portal to manage your phone and online interactions, receive product notifications, and save favorite content
  • Meet training needs, improve employee performance, and better use your training budget with the Training Advisor

Better Manage Your Software Updates

  • Prevent crises, extend functionality, and improve user experiences with access to the latest software updates
  • Download updates or request media shipments, and receive replacements in case of emergency

Sign up for TechConnect Support

Already Have a TechConnect Contract? Access the Support Center


    TechConnect Global Capabilities

    Learn about all of the capabilities of and options available through TechConnect Remote Support.

    Scalable Coverage to Meet Your Needs

    Regardless of your business goals, our TechConnect℠ services can help you unlock the potential of your operation. We offer various service levels that cover a range of products. Select the right level of support to help reduce maintenance time and costs, and improve your overall equipment effectiveness.

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    How May We Help You?

    Rockwell Automation and our partners offer exceptional knowledge to help design, implement, and support your automation investment.