Unable to sign in

When
FactoryTalk ViewPoint
 security is enabled, you are required to sign in to open
FactoryTalk ViewPoint Administration
 or connect to a web application. If you cannot sign in, consider the following potential causes and remedies.
Incorrect user name or password
FactoryTalk ViewPoint
 uses
FactoryTalk Security
 services to authenticate and authorize users. If security is enabled, you have to sign in using your
FactoryTalk
 user or
Windows
-linked user account credentials.
  • To check your credentials or learn how to change your password, contact your
    FactoryTalk
     System Administrator.
FactoryTalk
 user account disabled
You might not be able to sign in because your FactoryTalk user account has expired or was disabled.
  • To check the status of your account, contact your
    FactoryTalk
     System Administrator.
FactoryTalk
 user account not assigned to a
FactoryTalk ViewPoint
 user group
If you do not belong to the appropriate ViewPoint user group, you will not be able to use your
FactoryTalk
 user name and password to open
FactoryTalk ViewPoint Administration
 or a published web application.
To open
FactoryTalk ViewPoint Administration
, your user must belong to one of the User Groups that has been granted access to
FactoryTalk ViewPoint Administration
. To open a web application, your user must belong to one of the User Groups that has been granted access to the application.
  • To confirm the status of your account, contact your
    FactoryTalk ViewPoint
     System Administrator.
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