Unable to install ViewPoint or supporting software

When you install
FactoryTalk ViewPoint
, the setup program checks for and installs required prerequisite software if necessary, and then installs
FactoryTalk ViewPoint
. If any of the required software did not install successfully, or if the setup program did not finish as expected, consider the following potential causes and remedies.
Unsupported operating system
For the latest compatibility information, refer to the Product Compatibility and Download Center.
TIP:
FactoryTalk ViewPoint
 is tested and supported on
Windows
 operating systems installed from original
Microsoft
 media only. Using an unsupported operating system is not recommended.
Problem specified in installation log files
The
FactoryTalk ViewPoint
 setup program records logs of the installation process that can be reviewed by technical support representatives to troubleshoot the behavior you observed.
  • On the computer where you installed
    FactoryTalk ViewPoint
    , open the
    C:\Program Files\Common Files\Rockwell\Install Logs
     folder, and then copy the
    FactoryTalk ViewPoint Server
     and
    Rockwell Automation Software
     log files.
Internet Information Services not installed or configured correctly
If the
FactoryTalk ViewPoint
 setup program detects that Microsoft Internet Information Services (IIS) is missing on the computer, it will attempt to install it automatically. If the installer cannot install IIS automatically, you must install it manually before you can continue installing
FactoryTalk ViewPoint
.
Once IIS is installed, verify that IIS is running, and that the correct IIS subcomponents are enabled:
  • In IIS for
    Windows
     10 and
    Windows Server
     2019, enable server roles for ASP.NET, IIS 6 Metabase Compatibility, and IIS 6 Scripting Tools.
    TIP:
    For more information on installing and configure IIS for
    FactoryTalk ViewPoint
     and
    Windows
     operating systems, see Knowledgebase Document ID: QA7829 -
    FactoryTalk View
     SE/Windows 7: IIS Configuration    .
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