Unable to connect to ViewPoint Server

If you are unable to connect to the
FactoryTalk ViewPoint
 server, consider the following potential causes and remedies.
Internet Information Services installed after .NET framework
If you installed IIS after .NET 2.0 framework, the permissions for the ASPNET user have not been set correctly. The following message shows when trying to connect to
FactoryTalk ViewPoint Administration
:
"Server Error in '/FTVP' Application. Failed to access IIS metabase."
To set the ASPNET user permissions
  1. As a
    Windows
     administrator, open the command prompt.
  2. Change directory to
    C:\Windows\Microsoft.NET\Framework\v4.0.30319
    .
  3. Run
    aspnet_regiis -i
    .
Cookies are not enabled
In order to sign in to
FactoryTalk ViewPoint
, your browser must allow cookies.
  • Verify your browser has cookies enabled.
Computer name contains an invalid DNS character
If the
FactoryTalk ViewPoint
 host computer name contains an underscore, it may not be accessible on the network.
  • Enter the IP address in the URL syntax: http://xxx.xxx.xxx.xxx/ftvp.
    If the site has an HTTPS binding, enter
    https
    instead of
    http
    .
For more information about using underscore characters on the ViewPoint Server, see Knowledgebase Document ID: QA9852 -
FactoryTalk ViewPoint for Site Edition
 client wireframes if ViewPoint server computer name contains an underscore character.
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