Product support

If you have questions about the product, consult the manuals, Help, or Release Notes.
You can also search for technical notes, application tips, solutions to common problems, and the latest patches from
Rockwell Automation®
Knowledgebase https://rockwellautomation.custhelp.com.
If you cannot find the answer, contact
Rockwell Automation
 Customer Support, using any of these methods:
Support staff are available Monday to Friday from 8:00 to 17:00 local time (North America only), except on statutory holidays.
When you call, it is recommended that you be at your computer and ready to provide the following information:
  • The product serial number and product key.
  • The product version number.
  • The type of hardware you are using.
  • The names of Rockwell Automation products installed on the computer.
  • The exact wording of any messages that appeared on your screen.
  • A description of what happened and what you were doing when the problem occurred.
  • A description of how you tried to solve the problem.
If you are running a
FactoryTalk® View Site Edition (SE)
 network distributed application, also note:
  • How many computers are participating in the network application.
  • Whether computers on the network are connected using a Windows domain controller or a workgroup.
  • Which
    FactoryTalk View SE
     components are installed on participating computers.
  • Which computers are running servers (the Network Directory server, HMI servers, data servers, or tag alarm and event servers), and whether the servers are set up with redundancy.
  • Which computers are running clients (
    FactoryTalk View SE
     Client or
    FactoryTalk View Studio
    ).
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