Troubleshooting FactoryTalk InfoPlatform Service

The following sections describe troubleshooting methods for FactoryTalk InfoPlatform Service issues that may occur during installation and configuration.
Scenario 1: FactoryTalk Analytics InfoPlatform Service fails to start:
There are several reasons this may happen. Here are some things to focus on first:
  • Is the service account valid?
  • Has the service account been given “Logon as a service” right?
  • Does the service account have access rights to the FTDirectory?
To provide the service account “Logon as a service” rights, perform the following steps:
  • Navigate to Group Policy Object Editor > Local Computer Policy.
  • In the console tree, navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies >User Rights Assignment.
  • In the details pane, double-click Log on as a service.
  • Click Add User or Group, and then add the appropriate account to the list of accounts that possess the Log on as a service right.
Scenario 2: Web Browser fails to connect to
http://<machinename>:<port number>
  • Is InfoPlatform using HTTPS?
  • Is the port number correct?
  • Is FTSecurity enabled?
    If FTSecurity has been enabled (which it is by the default installation), user will not be able to access the web services using a browser.
    To disable FactoryTalk Security, comment out the following element in the infoPlatform section of the
    RA.InfoPlatform.WindowsService.exe.config
     file:
     <!--SecurityProvider assembly="RA.InfoPlatform.ClaimsProvider.FactoryTalk" type="RA.InfoPlatform.ClaimsProvider.FactoryTalk.ClaimsProvider">
          <Parameters>
            <add name="SecretKey" value="GQDstcKsx0NHjPOuXOYg5MbeJ1XT0uFiwDVvVBrk" />
            <add name="OperatorsGroupName" value="FTAnalyticsInfoPlatformOperators" />
          </Parameters>
        </SecurityProvider-->
    (OR) Use a tool such as Postman to make web service calls that include headers. All Web Service calls will need to include header fields containing a user name and password associated with a user permitted to access the web service. This user will need to belong the FTAnalyticsInfoPlatformOperators Group.
Scenario 3: User cannot connect to InfoPlatform in DataView application
  • Is InfoPlatform using HTTPS?
  • Is the port number correct?
  • Is FTSecurity enabled?
    To enable FactoryTalk Security, add (or uncomment) the following element in the infoPlatform section of the RA.InfoPlatform.WindowsService.exe.config file:
    <SecurityProvider assembly="RA.InfoPlatform.ClaimsProvider.FactoryTalk" type="RA.InfoPlatform.ClaimsProvider.FactoryTalk.ClaimsProvider"> <Parameters> <add name="SecretKey" value="GQDstcKsx0NHjPOuXOYg5MbeJ1XT0uFiwDVvVBrk" /> <add name="OperatorsGroupName" value="FTAnalyticsInfoPlatformOperators" /> </Parameters> </SecurityProvider>
    If FactoryTalk Security is enabled, ensure to provide a user name and password associated with a user permitted to access the web service when creating the connection in DataView. The user will need to belong the FTAnalyticsInfoPlatformOperators Group.
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