Known anomalies from FactoryTalk Activation Manager 5.01.01

This list identifies the known anomalies in the
FactoryTalk Activation Manager
 version 5.01.01. Use the identification information in parentheses to track the anomaly in future releases or for reference when receiving assistance from Customer Support with a related issue.
  • Error “Firm item doesn’t exist” occurs when renewing multiple activations of different version numbers on the same CodeMeter dongle. (2334553)
    First identified in
    FactoryTalk Activation Manager
     version 5.01.00.
    Workaround:
     Contact Rockwell Automation support.
  • Find Available Activations displays “N/A” instead of the correct number of in use activations after the server path is removed. (2354535)
    First identified in
    FactoryTalk Activation Manager
     version 5.01.00.
    To avoid this issue, return all borrowed licenses before removing a server path.
    There is no workaround for this issue.
  • Activations cannot be rehosted or renewed if Flexera and CodeMeter activations are renewed simultaneously (2186435)
    First identified in
    FactoryTalk Activation Manager
     version 5.01.00.
    Workaround:
     Contact Rockwell Automation support.
  • WebSocket Service does not start if it cannot access the configured certificate (2347426)
    If the WebSocket Service is configured with a certificate but the certificate is stored in a location only accessible by a specific user or an administrator, the service may fail to start with a CryptographicException error.
    First identified in
    FactoryTalk Activation Manager
     version 5.01.00.
    Workaround:
     To avoid this issue, ensure the certificate is located in a directory that can be read by a LOCAL SERVICE process.
    Rockwell Automation
     recommends the
    %PROGRAMDATA%
     folder configured for the system.
  • In-use and borrowed activation counts are inaccurate after upgrading (5297817)
    First identified in
    FactoryTalk Activation Manager
     version 5.01.00.
    Workaround:
     Return borrowed activations before upgrading
    FactoryTalk Activation Manager
    .
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