With many global markets currently experiencing supply chain interruptions due to raw materials and labor shortages, customers of industrial automation products are being tempted more than ever to purchase from alternative “gray market” sources – such as online resellers, parallel importers, and peer-to-peer marketplaces.
Unfortunately, we have seen this result in customers unknowingly acquiring substandard and even counterfeit Rockwell Automation products on an increasing basis. Additionally, even if the products acquired from unauthorized sources are physically authentic, they often fall short of customer expectations and are always inferior to a Rockwell Automation product purchased from an authorized source.
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