Rockwell Automation is committed to the highest product safety standards, enabling our customers to operate safely and productively. We consider product safety across the entire lifecycle of our products, including installation, operations, maintenance, and end-of-life.
As a leading safety automation provider, Rockwell Automation helps our customers optimize performance, increase productivity, and reduce risk through our products and services, including safety management, machine safety, process safety, and electrical safety applications.
Rockwell Automation’s products and services help support our customers’ safe operations through our industrial automation solutions, ranging from logic controllers, motor controls, sensors, software, and our services, including on-site safety services and technical safety training.
Our Development, Quality, Product Management, Marketing, Technical Writing, Sales, and Support staff receive recurring Product Safety awareness training to communicate our commitment to product safety and strengthen our safety culture. An essential part of this training is the requirement of all staff to report any product safety incidents or concerns as soon as possible.
Our Product Safety practice is led by a dedicated enterprise team, reporting to our Chief Technology Officer, and implemented by quality experts distributed throughout the Rockwell Automation business units and product lines. These designated quality experts receive specialized and continuing product safety training. The combined team executes incident investigations, risk assessments, and corrective actions. In the rare case of potential safety-related issues, the team notifies our customers and other interested parties directly via the Rockwell Automation Knowledgebase.
Rockwell Automation utilizes continuous improvement in our product safety program. We monitor and track product safety key performance indicators over time and develop product safety objectives and targets to improve our product safety management system and performance.
We ensure continuous improvement through the following:
- Product safety management system that fully integrates product safety into business planning, operations, and decision-making
Product safety risk assessment as part of the new product development process
Application of Lean Six Sigma practices to our manufacturing processes
Product safety root cause identification and analysis
Internal and external ISO 9001 certification Quality Management System audits
Review and update our Product Safety policies and procedures
Encourage the reporting of product safety anomalies