View information for configured controllers

View general information for controllers configured to operate with the HMI device. Use this information to diagnose issues with the controllers and collect information for
Rockwell Automation
 Technical Support.
To view information for configured controllers
  1. On the HMI device or in the
    System Banner
    , select
    Navigation
    Icon: NavigationMenuButton and then select
    Settings
    .
  2. Select
    Controllers
    . The
    Controllers
    popup opens.
  3. Select the tab of the controller.
    TIP:
    If the project has multiple controller references, any unused controller reference has a
    Not configured
     tab.
  4. View this information to diagnose common issues with the controller:
    • Reference Name.
       The name of the controller reference configured in
      View Designer
      . The name does not appear if the project does not have a configured controller.
    • Controller Name.
      The name of the controller configured in
      Logix Designer
      . The name does not appear if the project does not have a configured controller.
    • Path.
      The communication path for the controller. The path does not appear if the project does not have a configured controller.
    • Catalog.
       The family of controllers to which the controller belongs.
    • Firmware.
       The revision of the controller firmware.
    • Tag information.
      The synchronization state for processing changes from the controller. For example, the state may be Synchronized, Updating, or Detecting changes. Some tag information may not appear if the controller tag information is not synchronized.
    • Mode.
       The operating mode of the controller. For example, the mode may be Run, Program, or Fault. The mode does not appear if the controller is disconnected from the network.
  5. Send the diagnostic and connection information to
    Rockwell Automation
     Technical Support to diagnose more technical issues with the controller:
    • Active data items.
       The number of data items on scan for the controller.
    • Failed data items.
       The number of data items that did not scan for the controller.
    • Number optimized blocks.
      The numeric of optimized data blocks on scan for the controller.
    • Controller Responses.
      A count that increments each time the controller sends a communications packet.
    • HMIBC (I/O).
       The number of Class 1 CIP connections to the controller.
    • Alarm.
       The number of alarm CIP connections to the controller.
    • Data.
      The number of Class 3 CIP connections to the controller.
  6. Select
    Close
    Close button in Designer.
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