Over my time with Rockwell, there have been five specific learnings that have helped me to get the most out of the experience.
1. Embrace the global network
Today’s hyper-connected world means the business landscape is necessarily global. Companies that silo themselves through rigid, nationally-centric structures are typically putting their customers at a disadvantage – because customers want and deserve great service, no matter where they’re based.
One of Rockwell’s key attributes is that we are customer-centric in structure. That means we operate around the customer, bringing together the right expertise and market knowledge, regardless of geographic location.
To that end, my role involves working with a team that’s spread over several offices, with customers in multiple countries. The implications of this approach stretch beyond simple communications. It means that when I have a sales strategy to put forward, I need to think about how the benefits can be explained to a broader stakeholder base. I also need to be receptive to local perspective from the teams on the ground and factor that information into my sales plans.
This has been a learning experience but has helped me to expand my network and benefit from pockets of knowledge spread across the different offices.
2. Focus on what unique qualities you can bring to your role
My career to date has been built on my sales skills and careful intuition of customer needs. I love being able to talk with business decision-makers, understand the challenges they’re dealing with and find solutions that match with their desires.
My background is not technical, which some may consider a hindrance given the nature of Rockwell’s work. In reality, I’ve found that bringing business-focused sales skills has been an enabler. Instead of getting into the nuts and bolts of Rockwell’s solutions (I have technical colleagues perfectly capable of doing that!), I’m able to elevate the level of conversation I have with customers and explain the business benefits.