Troubleshoot applications closing unexpectedly

Analyze
FactoryTalk Optix Runtime
 log files to learn more about issues causing
FactoryTalk Optix Applications
 to close unexpectedly.
IMPORTANT:
Rockwell Automation
 is not responsible for any third-party software, including but not limited to its performance, security, updates, or compatibility with our products. Any use of third-party software is at your own risk, and we do not provide support, warranties, or guarantees for such software. Users should refer to the respective third-party providers for assistance and licensing terms.
  1. To troubleshoot applications closing unexpectedly
  2. In the terminal, enter
    docker exec -it
    container_name
     bash
     to access the running container shell.
    container_name
    The name of the container.
    TIP: You can list
    Docker
     containers by entering
    docker ps -a
     in the terminal.
  3. Enter
    cd /root/Rockwell_Automation/FactoryTalk_Optix/FTOptixApplication/Log/
  4. Enter
    ls
     to list log files.
  5. Enter
    cat
    log_file
     to investigate the log file and search for issues.
    log_file
    FactoryTalk Optix Runtime
     log file. For example,
    FTOptixRuntime.1.log
    .
    TIP:
    FactoryTalk Optix Runtime
     rotates logs. Check the most recent log file. The latest log file has the lowest number.
    If the application stops after about 120 minutes, licensing is the likely cause. Interrupted online validation can also stop the application. See Troubleshoot licensing issues.
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