Web client issues

Symptom
Solution
You cannot access the FactoryTalk Historian ME web client.
First check that the IP address you are trying to connect to is the same as the one scrolling across the FactoryTalk Historian ME module's display. If you see a MAC address instead, that means that the module can't find the IP address from the DHCP server. Restart the module.
The web client is unresponsive.
In the Logix Designer Module Profile, in the
Configuration
 tab, click
Restore Defaults
.
You can access the FactoryTalk Historian ME web client but cannot log on.
  • First check that you are using the correct security mode. By default, FactoryTalk Historian ME web client uses FactoryTalk Historian ME Local Security, with the administrative user name
    piadmin
    .
  • If the module has been configured with FactoryTalk Directory security mode, you must ensure that the user has been configured in the FactoryTalk Administration Console on the FactoryTalk Directory server. To find the current security mode, go to the
    Web Diagnostics
    ,
    Firmware Overview
    . Check the
    Security Mode
     section for the configured security information.
  • In the Logix Designer Module Profile, in the
    Configuration
     tab, click
    Reset Security
    .
The administrator forgot the login name and/or password.
  • Reset security to factory settings. Click
    Advanced
     in the top navigation bar, and then click
    Restore Defaults
    . In the
    Reset Security
     section, click
    Reset Security
    .
    or
  • In the Logix Designer Module Profile, in the
    Configuration
     tab, click
    Reset Security
    .
You are using the hostname as a URL and cannot access the web client.
  • Try to navigate to the page using the IP address of the module. If this works, then be sure that the hostname you typed in is not misspelled.
  • Check that the DNS server is running.
The web home page is slow to respond.
  • If you have downloaded a large .ACD file to the controller at boot time and tried to add more than 2500 points, you may need to wait for the module to respond. If it does not respond after several minutes, restart the module.
  • Keep in mind that the module requires some initialization time to respond to the controller.
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