Provide issue information

When your FactoryTalk Historian ME is not operating properly, you should collect the following information for Technical Support before restarting the module or changing the module configuration. This information will assist the Support team in troubleshooting your issues.
  • Check the system log and export log data.
    Go to the
    Advanced
     tab, view the System Log page, and export log data.
  • Check for core dump files and download them if there are any.
    Go to the
    Web Diagnostics Firmware
     tab and click
    Core Dump Directory
     to collect the core dump files.
    TIP:
    For details on the web diagnostics interface, see Use Web Diagnostics.
  • Go to the
    Web Diagnostics Firmware
     tab and click
    Download Logs
     to package the log files and download them.
  • Record the firmware information.
    Go to the
    Web Diagnostics Firmware
     tab. Check the
    Overview
     page for the firmware information.
To contact Rockwell Customer Support:
  • Telephone - 1.440.646.3434
  • TIP:
    For details on working with Rockwell Technical Support, see
    Technical support
    .
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