What are the main challenges addressed by Incident Response & Recovery?

Our approach addresses the following challenges: Complex, diverse OT environments Limited OT cybersecurity expertise Organizations with no incident response plans Organizations with multiple or distributed sites Implementing recovery coordination across distributed sites

How does Rockwell Automation respond to a cybersecurity incident?

Our team immediately begins remote investigation by analyzing data, conducting forensic investigation and characterizing the threat. Once the scope is understood, we move to containment, eradication and recovery, followed by a final IR report with root cause findings and a long-term remediation strategy.

SecureOT Incident Response & Recovery

Rapid OT Incident Response to minimize operational impact and restore operations faster after cyber incidents

Talk to an OT Security Specialist

two workers in hardhats at oil and gas refinery plant form industry zone with sunrise and cloudy sky

Cybersecurity

When a cyber incident disrupts operations, every minute matters. SecureOT™ Incident Response & Recovery helps industrial organizations prepare for, contain, investigate and recover from cyberattacks with 24/7 access to OT security experts.

Every engagement begins with preparedness. We assess your OT environment, review your network architecture, establish incident communications plans and evaluate incident response readiness so your teams, stakeholders and recovery partners understand their roles and are prepared before an incident occurs.

24/7 global access to ICS/OT incident response experts
Accelerate containment and recovery with SLA-backed response support
Use unused retainer hours for proactive security improvements. Support compliance initiatives related to NIS2, CRA, NIST and CIRCIA

Incident Response & Recovery Outcomes

An Incident Response & Recovery retainer program gives your team the structure, expertise and SLA-backed speed to act decisively when operations are on the line.

Improve incident readiness

Readiness assessments, communication plans and our 24/7 IRR support help ensure your organization is prepared for when an incident occurs.

Minimize production downtime

Rapid containment, investigation and recovery activities help restore operations faster and reduce disruption to critical production processes.

Reduce financial impact

Early containment and recovery efforts help limit operational losses, revenue disruption and recovery costs associated with cyber incidents.

Recover with confidence

A proven, structured methodology and executive ready reporting provides leadership with clear priorities, informed decision making and a path to long-term resilience.

Why Industrial Organizations Need OT-Specific Incident Response & Recovery

Cyber incidents affecting industrial environments are increasing in frequency and complexity. For industrial organizations, a cyber incident is more than an IT problem. Every hour of unplanned downtime after a cyber incident can result in lost production; meaning the speed of your recovery is critical.

Industrial environments need to balance cybersecurity with safety, availability, operational continuity and legacy technologies, constraints that IT incident response plans and teams are not equipped to address.

If you are experiencing one or more of the following, Incident Response & Recovery might be a good fit for you:

Your security operations center (SOC) covers IT but has no OT-specific visibility or playbooks
You operate critical infrastructure subject to NIS2 or NERC CIP requirements
You’ve experienced unexplained network anomalies or process disruptions
Your cyber insurance requires a documented incident response capability
You don’t have an incident response plan for a cyberattack

Our Incident Response & Recovery Lifecycle Approach

Our approach to Incident Response & Recovery starts by establishing readiness before an incident and extends to root cause remediation after an incident. Each phase is backed by certified OT security professionals with ICS expertise.

Preparation and Readiness

A critical step in establishing readiness is through execution of a network assessment, identification of critical assets and a review of response processes, documenting communication plans and completing an incident response readiness assessment. This provides guidance to know who to call and what to expect the moment an incident is identified.

Exposure Reduction

We can execute penetration tests, risk assessments, tabletop exercises and conduct a compromise assessment. This helps organizations validate response strategies, reduce cyber risk and take decisive proactive action to protect operations while maintaining productivity.

Proactive Threat Identification

Our certified ICS responders investigate incidents, rapidly determine the source, scope and impact of the threat, then lead containment, eradication and recovery activities. This helps minimize operational disruption, reduce cyber risk and restore safe, resilient operations faster following a cyber incident.

Post Incident Review

This analysis includes reviewing the root cause, establishing a scope to determine the origin and developing a long-term strategy. The findings support executive reporting and review while prioritizing corrective and improvement initiatives that enhance operational resilience.

Why Choose Rockwell Automation

Global 24/7 OT incident response coverage

How it works: Certified ICS cybersecurity specialists with experience across manufacturing, food and beverage, life sciences, oil and gas and more.

What it means for you: You gain access to responders who understand industrial control systems, operational constraints and plant recovery requirements.

OT-designed methodology

How it works: Our solutions are built for the realities of industrial environments and account for protocols, production safety, aging infrastructure and IT/OT convergence.

What it means for you: You can keep production running while improving your security posture.

Compliance-ready across frameworks

How it works: Our approach maps to NIS2, CRA and CIRCIA obligations that cover incident handling, crisis management and risk management.

What it means for you: You can spend less time preparing for audits and more time operating. You're prepared with documentation and evidence anytime your insurers, regulators or board asks for it.

Proactive and reactive in one service offering

How it works: We offer multi-year retainers that let you redirect unused hours toward risk assessments, penetration testing and more.

What it means for you: You can get more out of your security investment over time and prioritize initiatives that can mature your cyber program without compromising your budget.

Risk-based prioritization

How it works: We help you identify what matters most and focus remediation on where operational and financial impact is the highest.

What it means for you: You can address the vulnerabilities that can disrupt production and shift your team's focus to threats with the highest consequences.

Supporting Resources

Affordably Unlocking Remote OT Visibility

Case Study

Affordably Unlocking Remote OT Visibility

Discover how a power transmission provider used remote OT visibility to meet NERC CIP compliance and cut costs with SecureOT Platform.

Read Now

Global Paper Producer Safeguards 30 Mills

Case Study

Global Paper Producer Safeguards 30 Mills

This global paper leader reduced ransomware risk and secured mills with tailored OT network segmentation and minimal disruption with SecureOT Platform

Read Now

Leading Power Company Reduces Threat Response Time

Case Study

Leading Power Company Reduces Threat Response Time

Secured legacy assets—coal, gas, wind, solar, hydro—with SecureOT Platform for real-time risk visibility and faster threat response.

Read Now

FAQs

Incident Response & Recovery is Rockwell Automation's OT-focused service that helps industrial organizations prepare for, contain, investigate and recover from cyber incidents.

It provides 24/7 access to certified ICS security professionals who can rapidly analyze threats, contain damage and restore critical processes before, during and after an incident occurs.

Even though you may have Managed Detection and Response, Incident Response can help you with the following:

MDR/Security Monitoring & Response	Incident Response Retainer
Detects threats	Responds to active incidents
Continuous monitoring	Event driven engagement
Early warning	Containment and recovery
Ongoing operations	Incident response support