Why do I need to submit a request?

The request process enables Rockwell Automation to verify that the requesting organization satisfies the requirements applicable to professional repairers under relevant European Union legislation, including requirements relating to professional establishment, technical competence, and liability insurance coverage.

What documentation may be required?

Requesters may be required to provide documentary evidence demonstrating: Appropriate liability insurance coverage Professional establishment Technical competence All documentation submitted must be accurate, complete, current, and capable of independent verification.

What constitutes proof of Technical Competence?

Proof of Technical Competence may consist of documentation demonstrating the organization's capability to perform repair and maintenance activities in a safe, professional, and technically appropriate manner. Examples may include: Technical certifications Evidence of repair facilities and capabilities Quality management certifications Relevant industry qualifications Records of technician training and competence Proof of registration as a professional repairer in an official EU Member State registration scheme (where available). The nature and extent of evidence required may vary depending on the products and services involved.

Does an incomplete request mean my organization is ineligible?

No. An incomplete request does not automatically indicate that an organization is ineligible. It simply means that additional information, documentation, or clarification is required before an eligibility determination can be made.

How long does the review process take?

Review times may vary depending upon the completeness of the request and the documentation submitted.

Can I submit corrected documentation?

Yes. Where documentation is missing, incomplete, expired, or otherwise requires correction, Rockwell Automation may request updated documentation via DPP webpage or the Right to Repair portal for further review. Submission of corrected documentation does not guarantee approval and remains subject to verification.

Will my technical competence be assessed?

Yes. As part of the review process, Rockwell Automation may assess the documentary evidence provided to determine whether the requester possesses the technical competence necessary to perform repairs in accordance with applicable requirements and industry standards.

How will my submitted information be used?

Information provided as part of a Right to Repair request will be used solely for assessing eligibility and administering access to repair information. Information will be processed in accordance with Rockwell Automation's Privacy Notice and applicable data protection laws.

Why might my request be rejected?

A request may be rejected if: Required documentation is not provided Documentation cannot be verified Technical competence cannot be demonstrated Insurance requirements are not met Eligibility requirements under applicable legislation are not satisfied

Right to Repair

Q: What happens if my insurance coverage does not meet the required criteria?

Where the insurance documentation supplied does not satisfy the minimum coverage requirements, the request cannot be approved. The requester may submit a new request with updated insurance documentation demonstrating compliance with the requirements through the DPP webpage or the Right to Repair portal.

Submit a request to access repair information and technical documentation for eligible Rockwell Automation products—supporting maintenance, servicing, and operational continuity.

Product Support

Rockwell Automation is committed to supporting your ability to maintain and service your equipment. Through our Right to Repair request process, you can submit a request for access to relevant technical documentation, including service instructions, diagnostic information, and repair resources for applicable products. Complete the form below to begin your request, and our team will review and respond based on eligibility and compliance requirements.

Request repair documentation

All fields with * are required for processing your request.

Business Email Address*

Company Name*

First Name*

Last Name*

Catalog Number*

Serial Number

Request Details

Documentation of liability insurance is required for anyone who is requesting documentation for product repairs.

Please upload documentation of Liability Insurance, Professional Establishment, and Technical Competence for the applicable EU Member Country.*

Accepted file types: zip, pdf. Max file size: 5 MB. Limit 3 files.

Add File(s)

Right to Repair Terms and Conditions

Rockwell Automation is making, parts, and service documentation available at your request in compliance with applicable right to repair laws and regulations. By signing below, you are agreeing to the following terms and conditions of your purchase of Rockwell Automation genuine repair parts for repair of a Rockwell Automation product. As used below, “Self Service Repair Parts” means genuine Rockwell Automation parts (components of Rockwell Automation products) purchased from Rockwell Automation for installation in a Rockwell Automation product as part of a Self Service Repair. Self Service Repair Parts may be new or previously used genuine Rockwell Automation parts that have been tested and passed Rockwell Automation functional requirements. “Self Service Repair Tools” means equipment and related materials purchased for the purpose of performing repairs. Liability Insurance Requirements. (a) Workers' Compensation – statutory or its equivalent within the jurisdiction in which the work is performed; (b) Employer's Liability - $1,000,000 per employee, per accident and per disease; (c) Commercial General Liability with limits of not less than $5,000,000 per occurrence and in the aggregate including, but not limited to products liability, premises liability, completed operations, and contractual liability. Coverage shall apply on a worldwide basis. (d) If applicable, Automobile Liability including coverage for all owned, hired and non-owned automobiles with a limit not less than $5,000,000 combined single limit of liability. (e) If software products and/or services are provided, Professional Liability insurance include Technology Errors and Omissions, Privacy and Cyber-Risk (Network Security) Liability insurance with a limit not less than $5,000,000 per occurrence.

I have read and agree to the Rockwell Automation Right to Repair Terms and Conditions*

Right to Repair (R2R) Third-Party Professional Repairer Frequently Asked Questions (FAQ)

Introduction

The following Frequently Asked Questions are intended to assist, prospective Third-Party Professional Repairers in understanding the eligibility requirements and documentary evidence required to request access to repair and replacement information for certain Rockwell Automation industrial fans subject to the following European Union (EU) ecodesign and repairability framework, including Directive 2009/125/EC (Ecodesign Directive), Regulation (EU) 2024/1781 (Ecodesign for Sustainable Products Regulation) and Regulation (EU) 2024/1834 (Industrial Fan Ecodesign Regulation), as applicable.

What You Need to Apply

Before submitting a request to become a Third-Party Professional Repairer, please ensure you have the following documentation available:

Proof of Professional Establishment (for example, business registration, tax registration or other evidence that your organization is legally established within an EU Member State).
Proof of Technical Competence demonstrating your organization's ability to perform repair and maintenance activities safely and professionally (for example, technical certifications, technician training records, quality management certifications or evidence of repair facilities).
Proof of Liability Insurance meeting the eligibility requirements set out in the Right to Repair Terms and Conditions.
Supporting Documentation that is complete, current, accurate and capable of independent verification.

Please note that submission of an application does not guarantee approval. All requests are subject to review and verification against the applicable eligibility requirements established by applicable law and the Right to Repair Terms and Conditions before access to repair information can be granted.

Ready to apply? Submit your request and supporting documentation through the Right to Repair Portal.

.cmp-accordion__btn-container { display: none; } .cmp-accordion-item { opacity: 1; } .cmp-accordion-item__header { cursor: default; } .cmp-accordion-item__content[aria-hidden="true"] { height: auto; transform: none; } /* Two-column images are absolutely positioned and cross-fade per item, which cannot work with every item open. */ .cmp-accordion.two-column .cmp-accordion-item__image { display: none; } .cmp-accordion.two-column .cmp-accordion-item__text { width: 100%; }

A Third-Party Professional Repairer is an independent economic operator seeking access to maintenance, repair, and replacement instructions, for applicable Rockwell Automation industrial fans within the scope of EU eco-design scope of applicable European Union eco-design and sustainability legislation.

Such access is subject to compliance with the eligibility criteria established by applicable legislation and Rockwell Automation policies.

Proof of Professional Establishment may consist of documentation demonstrating that the applicant is lawfully established and authorized to conduct business activities within a Member State of the European Union.

Examples may include:

Business registration certificates
Tax registration documentation
Commercial licenses or permits

Proof of Technical Competence may consist of documentation demonstrating the organization's capability to perform repair and maintenance activities in a safe, professional, and technically appropriate manner.

Examples may include:

Technical certifications
Evidence of repair facilities and capabilities
Quality management certifications
Relevant industry qualifications
Records of technician training and competence
Proof of registration as a professional repairer in an official EU Member State registration scheme (where available).

The nature and extent of evidence required may vary depending on the products and services involved.

Liability insurance is required to ensure that repair activities are supported by appropriate insurance coverage and that the requested organization satisfies the eligibility criteria applicable to Third-Party Professional Repairers.

Evidence of insurance coverage must meet the minimum requirements specified by Rockwell Automation and any applicable legal requirements stated in the Right to Repair Terms and Conditions.

If the request is submitted with incomplete, inaccurate, or insufficient documentation, the requester Where documentation is missing or incomplete, the requester may be required to submit a new request via the Digital Product Passport (DPP) webpage or the Right to Repair portal, (rok.auto/right-to-repair) with all the required supporting documentation.

Yes. If the submitted documentation is incomplete, unclear, or requires further verification, Rockwell Automation’s rejection email may state that the requester may submit a new request with updated information before the review process can be completed.

Such information should be submitted through the DPP webpage or the Right to Repair portal.

Rockwell Automation does not have direct contact information for Right to Repair requests. For information on eligibility requirements, required documentation, insurance criteria or the review process, please review Right to Repair Terms and Conditions, review these FAQ’s and submit a request through the Right to Repair portal.

If the request is approved, the requester may receive further information regarding access to repair-related documentation, applicable conditions of use, ongoing compliance obligations, and any other requirements associated with recognition as a Third-Party Professional Repairer.

Approval may be subject to ongoing compliance with applicable legal, technical, and insurance requirements and may be reviewed periodically by Rockwell Automation.

Legal Disclaimer

Disclaimer: Access to repair information is provided in accordance with applicable legal requirements and subject to verification of eligibility criteria. Submission of a request does not create any contractual relationship, grant any authorization status, or guarantee approval. Rockwell Automation reserves the right to request additional information, conduct further verification, and refuse or revoke access where eligibility requirements are not satisfied.