Troubleshooting
Use these troubleshooting tips to resolve issues with the FactoryTalk Updater.
Check firewall ports and URL access
If you receive a status message such as Disconnected, check system logs for details, and
check your system to make sure the required ports and URLs are available and are not
blocked.
During operation,
FactoryTalk
Updater opens these firewall ports on the
server:Port Type | Port Number | Description |
|---|---|---|
TCP | 808 | Allows the Updater agent and client to connect to the Updater server. |
TCP | 60129 | Allows access to the web-based FactoryTalk Updater client. |
UDP | 137 | Used to ping computer names. |
Network-Echo Request (ICMPv4-In) | Allows one computer to contact or ping another computer to test network communications. | |
During operation,
FactoryTalk
Updater opens these firewall ports on the
agent:Port Type | Port Number | Description |
|---|---|---|
TCP | 30064 | Allows access to the agent service to change the server address. |
UDP | 3702 | Allows Auto Discovery broadcast message. |
UDP | 137 | Used to ping computer names. |
Network-Echo Request (ICMPv4-In) | Allows one computer to contact or ping another computer to test network
communications. | |
To ensure
FactoryTalk
Updater can access the Product Compatibility and
Download Center (PCDC) data and download the latest patches, add these URLs to the firewall
exception list:When using the server installation:
- api.rockwellautomation.com
When using the client installation:
- idp.rockwellautomation.com
- netstorage.rockwellautomation.com
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