Accelerate Your Business
Answering Your Most Frequently Asked Questions
Q: How do I access the Software Subscription Website?
A: The address for the subscription website is: commerce.rockwellautomation.com. Create a new account or log in using your Knowledgebase credentials. From here you can explore our Software Subscription and Perpetual with Maintenance options.
Q: How do I get a quotation for sale on these subscription offerings?
A: Either you, your distributor, or your sales contact can create a budgetary quotation in the website by selecting “Quotation Only” in the checkout process. This will prepare a quotation document that can be emailed or used in a proposal. If you create a quotation in the website, you will be able to convert it to an order directly from the “My Subscriptions” page.
Q: What kind of technical support is associated with my subscription?
A: Subscriptions include 8x5 phone support, along with other software-specific support entitlements, and can be upgraded to 24x7 phone support.
Q: When will I get billed for my subscription order?
A: Billings will be created when the contract creation is complete either by the distributor if purchased through them or by Rockwell Automation if direct.
Q: What if I have a pricing agreement?
A: Pricing on the website is net pricing including any agreements your company has directly with Rockwell Automation.