Product support

If you are experiencing a problem with, or have a question about,
FactoryTalk Linx
 or
FactoryTalk Linx Gateway
, please consult the online Help and Release Notes. If you cannot find the answer, contact Rockwell Automation Technical Support.
Phone
Worldwide web
Hours of operation
Support staff are available 8:00 a.m. to 5:00 p.m. EST, Monday through Friday, except holidays.
Before you call
Before you call, you should be at your computer and be prepared to give the following information:
  • The product serial number and version number.
  • The type of hardware you are using.
  • The exact wording of any messages that appeared on your screen.
  • What happened and what you were doing when the problem occurred.
  • How you tried to solve the problem.
Provide Feedback
Have questions or feedback about this documentation? Please submit your feedback here.
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