Troubleshoot licensing issues

IMPORTANT:
Rockwell Automation
 is not responsible for any third-party software, including but not limited to its performance, security, updates, or compatibility with our products. Any use of third-party software is at your own risk, and we do not provide support, warranties, or guarantees for such software. Users should refer to the respective third-party providers for assistance and licensing terms.
Prerequisites
  1. In
    FactoryTalk Hub
    , verify that the entitlement is still available.
  2. In
    FactoryTalk Hub
    , verify that the entitlement size is large enough to run the
    FactoryTalk Optix Application
    .
  1. To troubleshoot licensing issues
  2. In the terminal, enter
    docker exec -it
    container_name
     bash
     to access the running container shell.
    container_name
    The name of the container.
    TIP: You can list
    Docker
     containers by entering
    docker ps -a
     in the terminal.
  3. Investigate the log for errors by entering
    cat /root/Rockwell_Automation/FactoryTalk_Optix/FTOptixApplication/Log/FTOptixLicenseSDK/FTOptixLicenseSDK.log
    TIP: If a
    Docker
     container stops unexpectedly, the entitlement may not be unlocked upon termination. In such a scenario, rehost the entitlement manually. For more information, see FactoryTalk Optix Installation Guide.
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